Client Operations Account Executive
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Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
We’re looking for a Client Services Account Executive to support our Product Operations team by providing day-to-day operational and administrative support to Account Managers across B2B client accounts in the CEMEA and EU regions.
What you’ll do
- Support Account Managers with daily client operations
- Assist with billing, reporting, onboarding, and account maintenance
- Investigate and resolve client queries, disputes, and complaints
- Maintain accurate account data and documentation
- Work cross-functionally with Finance, Tech, and Marketing teams
What we’re looking for
- Experience in a client-facing, account support, or admin role
- Strong attention to detail and ability to work to tight deadlines
- Confident communicator with good stakeholder skills
- Excel skills (essential)
- Fluent English; second European language desirable
Join us to work with global clients in a fast-paced, collaborative environment focused on operational excellence!