Client Service Executive

This role is different; you’ll make an impact on people’s lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives.

If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

What’s the purpose of this role?

Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind.

Who ‘is’ Stowe Family Law?

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.

Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it’s like to work here:

• About Stowe Family Law

Our Culture

What will I likely be doing?

Dealing with New Business Enquiries:

• Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and outbound calls (all warm calls)
• Reassuring the client and dealing with their requests professionally with empathy
• Accurately taking down their information and entering it into a case management system (Salesforce)
• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
  
  

Liaising with our Lawyers across the country to establish best practice ways of working, including:

• Understanding our lawyer's availability to speak to our clients
• Preferred ways of working across different regions
• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case
  
  

What skills might be suitable for this position?

• Telephony Sales background
• Exceptional client service with the ability to deal sensitively with emotional or upset clients
  
  

Hours & Salary

• Salary: £30,000
• Hours: Full-time, 35 hours per week
• Job Title: Client Service Executive
• Training: Two-week new starter training at our Harrogate office, where we’ll teach you everything you need to know about family law
• Working pattern after training: 80% from home and 20% from our Harrogate office (around one day per week)
  
  

Vacancy 1 Working Pattern (Bi-weekly rotation):

Week 1: Monday 9 am - 5 pm, Tuesday - Day Off, Wednesday 11 am - 7 pm, Thursday 11 am - 7 pm, Friday 9 am - 5 pm, Saturday 9 am - 5 pm

Week 2: Monday 9 am - 5 pm, Tuesday 9 am - 5 pm, Wednesday 11 am - 7 pm, Thursday 11 am - 7 pm, Friday 9 am - 5 pm, Saturday - Day Off (Then repeats back to Week 1)

Vacancy 2 Working Pattern (Bi-weekly rotation):

Week 1: Monday 9 am - 5 pm, Tuesday 9 am - 5 pm, Wednesday 11 am - 7 pm, Thursday 11 am - 7 pm, Friday 9 am - 5 pm

Week 2: Monday 9 am - 5 pm, Tuesday 9 am - 5 pm, Wednesday 11 am - 7 pm, Thursday - Day Off, Friday 9 am - 5 pm, Sunday 9 am - 5 pm (Then repeats back to Week 1)

Benefits;

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• £30,000 per year
• Bonus
• A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working
  
  

You don't need a CV to apply; simply fill out the 3 fields and a copy of your LinkedIn profile.

Alternatively, if you're sending a CV, help reduce negative, unconscious bias by leaving out your picture, age, and other unnecessary information. We only want to know the merits which make you great for this role.