Client Services Director
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This is a senior leadership role with real influence, owning the commercial health of the Client Services function, shaping long-term client partnerships, and driving profitable, sustainable growth across a diverse international portfolio.
About the Role
As Director of Client Services, you’ll sit at the heart of the agency’s leadership team, responsible for setting the standard for client partnership, operational excellence and commercial performance.
You’ll lead a senior Client Services team, act as the most senior escalation point for key global clients, and work closely with executive leadership to optimise delivery, margins and growth. This role blends strategic thinking with commercial rigour and is ideal for someone who thrives in high-growth, culturally driven agency environments.
Key responsibilities include:
- Leading and evolving the Client Services function, setting clear standards for delivery, governance and client leadership
- Owning the commercial performance of the department, including revenue growth, margin delivery and account health
- Building trusted, long-term relationships with senior client stakeholders at C-suite and Board level
- Driving operational discipline across resourcing, forecasting, utilisation and financial accuracy
- Identifying growth opportunities across existing accounts and developing multi-year commercial strategies
- Partnering with Strategy, Creative and Delivery teams to ensure integrated, insight-led work
- Championing best-in-class ways of working and continuously improving the client experience
- Coaching and developing senior client leaders, building a high-performance and accountable culture
- 12+ years’ experience in senior client leadership or commercial roles within a creative, advertising or marketing agency
- Proven track record managing complex, multi-million-pound client portfolios
- Strong experience building and maintaining senior client relationships at C-suite and Board level
- Salary: Up to £120,000 - £150,000 + bonus
- Location: Manchester/London
- Working Pattern: Hybrid (minimum 3 days per week in the Manchester office)
- Contract: Full-time, permanent
- Reference: 11909
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.
- We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.
DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.