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Overview
A large financial client is building out a new team for client success within its Corporate Trust Structured Debt business. This role sits above day-to-day operations and acts as the senior escalation point and client advocate for high-value, sophisticated clients (banks, private equity, private credit/CLO).
You’ll focus on driving client satisfaction, resolving complex issues, and improving service delivery at the root cause, working across internal teams (Product, Operations, Risk, Legal). The role requires strong executive communication, problem-solving, and relationship management, with the ability to manage difficult situations while maintaining trust and urgency.
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