Client Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Role: Client Success Manager
Location: London
Career Level: Specialist
Salary: Competitive (based on experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
Location: London
Career Level: Specialist
Salary: Competitive (based on experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
Join Accenture and help transform leading Insurance organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
In our team you will learn:
How to provide solutions to real world problems that our insurance clients face.
How to help transform leading Insurers across the UK and around the world.
How best to develop your skills and hone your talents within an innovative technology environment.
As a Client Success Manager (CSM), you will:
Develop and manage the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are receiving value from Navisite’s services, mitigates churn, and ultimately helps to grow the account. As an advocate for the customer, this key resource works with Navisite internal teams to ensure timely action and communication both proactively and reactively when issues arise.
As part of this role, the CSM interacts with all levels of the organization including sales, service delivery/operations, finance and executive man
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways
In our team you will learn:
Develop and manage the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are receiving value from Navisite’s services, mitigates churn, and ultimately helps to grow the account. As an advocate for the customer, this key resource works with Navisite internal teams to ensure timely action and communication both proactively and reactively when issues arise.
As part of this role, the CSM interacts with all levels of the organization including sales, service delivery/operations, finance and executive man
agement to ensure the highest level of customer satisfaction and retention. The CSM also plays a primary role in client facing discussions associated with resolving and escalating issues related to invoicing, billing inquiries and collections by coordinating with the backend administrative teams for resolution.
The CSM must possess excellent written and verbal communication skills and must be able to manage multiple priorities and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the CSM is possessing the ability to bring varied teams together to work on and resolve issues that arise to mitigate customer impact.
This individual will have specific visibility into internal process management such as Incident, Change and Problem Management within their assigned accounts, as well as facilitating processes internally to reconcile assets associated with assigned clients particularly supporting renewals. They also should look to drive additional account growth by identifying opportunities for additional services knowing when to engage their counterparts within the Sales organization. In addition, this role requires the ability to synthesize data including, incident, status and project information, and to effectively present that information back to the customer in presentations, graphical and dashboard formats.
Job Qualifications
The CSM must possess excellent written and verbal communication skills and must be able to manage multiple priorities and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the CSM is possessing the ability to bring varied teams together to work on and resolve issues that arise to mitigate customer impact.
This individual will have specific visibility into internal process management such as Incident, Change and Problem Management within their assigned accounts, as well as facilitating processes internally to reconcile assets associated with assigned clients particularly supporting renewals. They also should look to drive additional account growth by identifying opportunities for additional services knowing when to engage their counterparts within the Sales organization. In addition, this role requires the ability to synthesize data including, incident, status and project information, and to effectively present that information back to the customer in presentations, graphical and dashboard formats.
Job Qualifications
The following skills and experience are essential for this role:
Advocate for customer satisfaction to ensure the highest level of retention and growth
Have intimate understanding of the customer’s contract and adherence with SLAs, working to prevent and mitigate any risks for breach
Understand the customer’s contract, contract structure and services sold within each assigned account, including an awareness and visibility into the current utilization of services
Proactively drive efforts to improve the customer’s experience with Navisite’s products and services such as recommending upgrades, applicable new product sets and configuration changes, in concert with the sales and delivery teams
Provide regular internal status updates and customer sentiment, as directed, within internal tools and systems and initiate remediation “get healthy” programs
Maintain an accurate churn forecast and documentation of mitigation strategies, including deinstall dates, associated revenue and categorization of churn. Support the reconciliation of the churn forecast to revenue reporting.
Maintain an accurate log of Collections activities while interfacing with the client and internal teams to resolve past due balances
Set yourself apart:
8+ years’ experience in Client Success, Service Management or related role
Working knowledge of:
Public cloud environments, features and technical attributes, with certifications a plus.
Technical account-level exposure desired related to managed hosting/managed services and professional services
Familiarity with customer contracts and the process of customer renewals
Ability to manage multiple accounts and priorities
Demonstrated ability of a high degree of independence and the ability to be proactive and solution oriented
Excellent interpersonal and relationship building skills
Strong written, verbal and communication skills
Generate innovative ideas and the ability to challenge the status quo, particularly in the identification of opportunities within assigned accounts
Project management training and experience is a plus
Education
BS/BA degree and technology background strongly preferred
Working Conditions
Office environment – Hybrid working
What’s In It For You
Office environment – Hybrid working
What’s In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 28th August 2026
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 750,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 28th August 2026
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.