Client Success Manager
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Objectway is seeking for a Client Success Manager to join the Service Management UKO team in London.
In the role of Client Success Manager, you will oversee the successful delivery of key clients’ projects, ensuring they are completed on time, within scope and meet the expected quality standards.
The purpose of this role is to coordinate efforts across multiple teams, including product delivery, service operations and infrastructure, to ensure smooth execution and effective hand-offs at each project phase.
Main Responsabilties
- Focusing on maintaining customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards.
- Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary
- Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements
- Managing the delivery process by aligning teams, addressing issues that arise, and ensuring rapid resolution to minimize disruptions
- Overseeing post-delivery activities, ensuring smooth transitions into operational use and providing support, training, and any follow-up as needed
Required Skills
- Bachelor’s degree required (Master’s degree preferred)
- At least 8+ years’ experience in the activities/role
- Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector
- Experience in delivering projects to key accounts and leading multi-disciplinary teams
Personal Profile
- Strong communication skills
- Ability to manage relationships with key clients and internal stakeholders
- Strong teamwork skills
- Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients
- Strong customer service orientation
- Good analytical skills and attention to details
Contract & Compensation
- Permanent employment
What We Offer
- A challenging and progressive position within an international work environment
- Hybrid work
What's next
Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises.
Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website https://www.objectway.com/privacy/?lang=en.
Equality Policy.
We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.