Client Success Manager, Real Estate and Tech - English & German Speaker
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About WiredScore
WiredScore is a global property technology company working with leading landlords, developers, brokers, and occupiers to define, deliver, and promote best-in-class digital connectivity and smart technology in the built environment.
WiredScore developed the world’s most widely used certification for digital infrastructure and SmartScore, the global standard for smart building performance. With over 4,000 certified buildings across more than 42 countries, WiredScore partners with many of the world’s largest and most forward-thinking real estate owners and operators.
We help our clients drive asset value by evaluating technology, recommending improvements, and clearly communicating the technology strengths of their buildings to tenants and investors.
About the role
We’re hiring a commercially minded Senior Client Success Manager to own a portfolio of complex, multi-stakeholder enterprise clients and deliver retention and expansion outcomes. This role is designed for someone with clear leadership potential.
This exciting role will provide full ownership of your client book, including delivering value to your clients, leading renewals, driving expansion, influencing senior stakeholders, and raising the bar internally.
You’ll be responsible for
- Own renewals, retention, and value delivery for DACH & CE clients, ensuring outcomes are achieved while leading commercial conversations and protecting long-term value.
- Drive expansion (upsell/cross-sell) by identifying growth opportunities and building credible business cases.
- Manage complex stakeholders across client organisations (e.g., senior leadership, asset management, ESG, IT, operations).
- Run portfolio-level strategy (not just building-by-building): prioritise accounts, segment (grow/defend/maintain), and align activity to business KPIs.
- Lead executive communication and handle difficult conversations (pricing, objections, renewal pressure) with clarity and confidence.
- Influence internally across Sales/BD, Product, and Marketing to improve handovers, accountability, and client outcomes.
- Bring structure and data to your work: account plans, health indicators, renewal forecasting, CRM discipline, and risk prioritisation.
Must-haves
- 2–3+ years in Client Success / Account Management / Strategic Partnerships roles.
Bonus points
- Experience in real estate / built environment, PropTech, B2B SaaS, or
- ESG/sustainability/infrastructure/advisory (industry is less important than complexity).
- Have built or improved Client Success processes (playbooks, dashboards, tooling, health scoring,OKRs/KPIs). Multilingual profiles.
What we offer
- Enhancedparental leave
- Health insurance, Life insurance, and income protection
- 25 days holiday plus public holidays, and office closure between Christmas and New Year
Diversity & Inclusion
WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace that thrives on the diversity and inclusion of everyone in the team.
We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.