About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
We've always believed parking should be easier—from end to end. That's why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality.
ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About The Role
The Client Success Ops & Tooling Engineer will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team.
This isn't a system admin role. We want someone who understands customer success from the inside — who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time — and can translate that into systems and workflows that deliver better results for our clients and our business.
This role is based in our London office, and will work with teams across the US and UK.
What You'll Do
Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides