Client Success Specialist (Fixed Term)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
We are seeking a highly organised, proactive, and detail‑driven Client Success Specialist to support the smooth running of the CML team. This role sits at the centre of our operational workflow—triaging client support requests, coordinating team activity, ensuring deadlines are met, and maintaining accurate and timely communication with clients.
The ideal candidate is someone who thrives in a fast‑paced environment, is confident chasing actions, and excels at keeping systems, processes, and people aligned. You will also contribute to ongoing improvements in our support processes, documentation, and client experience.
Key Responsibilities
The ideal candidate is someone who thrives in a fast‑paced environment, is confident chasing actions, and excels at keeping systems, processes, and people aligned. You will also contribute to ongoing improvements in our support processes, documentation, and client experience.
Key Responsibilities
- Support Triage & Case Management
- Act as the first point of contact for incoming support cases.
- Triage all support cases into the appropriate category:
- User error / user education → handled directly by this role
- RADAR – bugs/software → RADAR Dev
- RADAR – configuration/product → Product
- APR – workflows and process issues → APR Dev
- Ensure each case is correctly assigned with all necessary information logged.
- Follow up with case handlers to track progress and ensure agreed timelines are met.
- Could this happen again?
- Is another client likely to experience the same issue?
- What can we do to prevent recurrence?
Essential
Skills & Experience
Skills & Experience
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Comfortable chasing actions and holding others accountable to deadlines.
- High attention to detail and commitment to accuracy.
- Proactive mindset and strong sense of ownership.
- Experience in support, triage, coordination, or a similar operational/project management role.
- Ability to analyse data and identify trends or recurring issues.
- Confidence working directly with clients.
- Experience with CML products.
- Experience with Salesforce (or similar case management systems).
- Background in software support, SaaS, or technical environments.
- Experience writing or maintaining user guides or process documentation.
- Familiarity with project management methods or tools.
- Establishes strong business partnerships with client contacts
- Works closely with all company departments establishing working relationships to champion positive change
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze.
From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!