About the Business

About the Role

Level: 2

Contract: Permanent

Department: Operations

Location: - Senator House, London

The Client Transfer Analyst is responsible for the accurate and timely administration of client asset and client money transfers for clients joining and leaving the business. This role sits within Operations and plays a key part in ensuring a seamless transfer experience for clients, while maintaining full adherence to regulatory requirements and internal controls.

The role involves managing the end-to-end lifecycle of in-specie transfers, including coordination with internal teams and external providers, ensuring all activity is completed efficiently, securely, and in line with service level expectations. You will be responsible for liaising with the Cashiers team to facilitate the prompt and accurate movement of client money, as well as working with third parties to ensure the secure transfer of assets and tax wrappers.

As part of your day-to-day responsibilities, you will track and follow up on outstanding transfer items, maintain accurate records by updating internal systems, and perform key checks to ensure the accuracy of the firm’s books and records. Close collaboration with other Operations teams will be essential to resolve queries and complete transfers effectively.

In addition, the role will involve the coordination and processing of manual transfers and STP transfers processed via the Equisoft platform. This will involve managing transfer workflows within the system, ensuring data accuracy, monitoring processing queues, and supporting the transition towards increased automation and efficiency in transfer handling.

You will support the Manager in delivering an efficient and high-quality service, maintaining a strong focus on client outcomes, operational excellence, and adherence to CASS rules. The role also requires flexibility to support ad-hoc tasks and provide wider team support where needed.

About You

Skills & Experience

Strong, demonstrable experience in Transfers and Custody operations is advantageous, with a deep understanding of end-to-end client asset transfer processes.

Proven experience using Equisoft is beneficial, including the coordination and processing of both manual and Straight Through Processing (STP) transfers, with a clear understanding of system workflows, controls, and exception handling.

Experience liaising with global custodians, unit trust platforms, and market infrastructure (e.g. CREST) to facilitate transfers and resolve queries.

Working knowledge of UK regulatory requirements and tax wrappers, including ISA rules.

Exposure to domestic and overseas asset transfers, including cross-border considerations and associated operational requirements.

Familiarity with global custodians such as BNY Mellon and BNP Paribas is advantageous.

Good working knowledge of Microsoft Office, particularly Excel.

Attention to Detail
Demonstrates a high level of accuracy and thoroughness, identifying and resolving discrepancies effectively to ensure data integrity.

Communication
Communicates clearly and professionally, both verbally and in writing. Able to liaise confidently with internal teams and external parties.

Time Management
Effectively prioritises workloads to meet deadlines, managing multiple tasks while adapting to changing business needs.

Teamwork
Works collaboratively as part of a team, contributing ideas to improve processes and supporting colleagues to achieve shared objectives.

Decision Making
Takes ownership of tasks, demonstrates sound judgement, and resolves issues proactively, maintaining resilience under pressure.

Corporate Focus and Behaviour
Builds a strong understanding of operational processes and how individual performance contributes to wider business success. Shows initiative, integrity, and commitment to company values, with a focus on continuous improvement and development.

Client Focus (Internal and External)
Supports the delivery of a high-quality service by building effective relationships with internal stakeholders and external partners, ensuring a smooth and professional transfer experience for clients.

#LI-VS1 #QC

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.