Cloud Solution Architect - AI/ML

Overview

We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this role, you will guide customers through their AI adoption journey, helping them design, build, and scale solutions using Azure, GitHub, and Microsoft’s AI stack. You’ll be responsible for technical customer engagements, working with the most challenging and exciting projects within some of our strategic UK customers. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers and developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This role is flexible in that you can work up to 50% from home.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

We are looking for a Cloud Solution Architect (CSA) with deep, hands‑on engineering experience who is passionate about driving customers’ AI transformation and application innovation on the Microsoft platform. In this role, you will design, build, and operationalize production‑grade AI and cloud application architectures, guiding customers through the end‑to‑end adoption of Azure, and Microsoft’s AI stack.

Customer Business & Technical Alignment

• Understand customers’ Business and IT priorities and translate them into AI, ML, and cloud engineering architectures, spanning platform engineering, cloud‑native apps, inference pipelines, data workflows, and low‑code extensibility.
  
  

Hands‑On Solution Architecture, Design & Build

• Act as a highly technical partner, leading customers through architecture reviews, proofs‑of‑concept, and MVP builds, including environment setup, model orchestration, retrieval pipelines, CI/CD automation, and deployment readiness.
• Implement secure, performant solutions that meet production standards across performance, reliability, maintainability, observability, and Responsible AI requirements.
  
  

OR equivalent experience

Strong years of experience working in a customer-facing role (e.g., internal and/or external).

Strong years of experience working on technical projects

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Experience and expertise in one or more of the following areas:

• Azure AI Foundry (Models, Agent Service, Semantic Kernel, Search, ML, SDK)
• AppPlat/Containers/Serverless (App Service, AKS, ACA, ARO, Functions)
• DevOps (CI/CD, Azure DevOps, DevSecOps)
• GitHub (Copilot, Enterprise, Adv Security, Actions, Codespaces)
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.