Overview
Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions. Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.
Responsibilities
- Maintain strong technical readiness across solution depth and strategic breadth (e.g. security, resilience, AI).
- Mentor and influence team members through knowledge sharing, upskilling, and accreditation support.
- Contribute to virtual teams and internal communities, sharing architectural insights and best practices.
- Support the development of intellectual property and repeatable delivery models, including emerging AI and Copilot scenarios.
- Participate in internal and external technical communities and events to elevate Microsoft’s technical leadership.
- Identify delivery gaps and contribute to improvements in frameworks, methodologies, products, and processes to enable scalable customer success.
- Show a proven background in the AI and Apps space. With real world experience in AI, models, agents, ML etc. A background in the Apps space e.g. Azure apps, Containerisation, developer tools etc
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Additional Or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Experience working in a customer-facing role (e.g., internal and/or external).
Experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.