Cluster Meeting & Events Manager

CompanyFrasers Hospitality

LocationNewcastle, England, United Kingdom

Posted At2/27/2026

UK Visa Sponsorship Analytics

Occupation Type

Events managers and organisers

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Job Title: Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle

Contract Type

Rate of pay / Hours:

Location:

Reporting to: General Manager and Head of Meetings & Events

Description: To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets

Bases: Newcastle

THE FOLLOWING OBJECTIVES AND RESPONSIBILITIES ARE APPLICABLE TO ALL PROPERTIES IN THE CLUSTER **

Key Objectives

To work with the Head of M&E and Regional Events Manager to drive standards, processes, product and subsequently M&E revenues
To strategically manage meeting, private dining and wedding enquiries coming into the hotel, ensuring business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
Monitor and track weekly enquiry levels and conversion rates for the hotel
To plan and manage the M&E team’s absences and holiday requests to ensure that M&E resources are available at all times within the hotel

To work with the Regional M&E Manager to set, manage and review the pricing for each hotel in regards to day delegate rates, room hire and minimum F&B spends and to be clearly communicated to the events teams

To develop and progress the skills and abilities of the M&E teams through personal development plans and training sessions to address key needs within the region

To drive occupancy and revenue from the meetings and events spaces within the hotels

To drive catering revenues in all areas within the hotels

To manage the locations M&E Offices according to the SOPs within the brand, ensuring adoption of best practice and passing the annual M&E Audit

Ensure the correct use of Opera Sales and Catering following the brand SOP for enquiry entry, enquiry handling, contract creation and function sheet creation

Ensure revenues are protected by making sure payments are collected in a timely manner including deposits and that credit checks are completed when necessary and communicated to the guest

To support the Region Director of Sales with client activities and needs, to optimise relationships and revenue production

To support the conversion of group enquiries via the CSO, within the agreed escalation threshold for your hotels

To support the weekly M&E forecast by making sure updates are made in Jedox on a weekly basis, with an analysis of performance against forecast and budget, providing an outlook for the weeks/months ahead. Providing a summary of actions and activities being undertaken to achieve goals

To achieve annual and quarterly KRAs, revenue targets and hotel budgets

To develop and maintain the respect of guests, staff and management

To create and drive teamwork within the regional events team by the hosting of regular team meetings either in person or via video conferencing

Key Areas of Responsibility

Finance

To ensure the M&E operations meets and exceeds budgeted targets
To understand the construction of budgets and how to influence profit and loss results
To assist in the preparation of weekly M&E forecasts
To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms.

To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings

Service & Product

Handle all enquiries to a high level including telephone calls, RFP via third party sites, direct emails and leads from brand.com
Handle all enquiries linked to meetings, private dining and weddings
Manage and handle enquires via third party sites and keeping profiles up to date including but not limited to, Venue Directory, C-Vent, ABC.com, Star Cite, Tag Venues etc
Adhering to the Brand call handling guidelines and following up on all leads in a timely manner
To work with the groups desk to ensure group business is handled and secured
To ensure function sheets and key M&E bookings and results are shared with all relevant personnel through the weekly operations meeting and regular communication (daily briefings, e-mails, etc)
To ensure that the meeting rooms are set-up to the guest requirements, taking in to account equipment, room layout, food and beverage requirement, and health and safety
To evaluate performance and product on a regular basis in order to recognise opportunity for the future

To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities

To maintain levels of service that consistently exceeds the expectations of our guests

To ensure the ambience, cleanliness and styling of the department is maintained at all times

To work to the standard operating procedures at all times in booking events through the S&C section of the PMS

Track enquiries and revenues in line with the processes in place

Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry

To ensure that all calls and enquiries into the department are taken and processed in accordance with the company standards and call handling criteria

People

To maximise efficiency by implementing appropriate training and communication systems in the department and to the operational teams
Develop close working relationships with all departments to ensure guest expectations are met
To provide a programme of basic training for all new operational leaders (HODs and Assistants) to communicate the understanding of the M&E department

To develop strong working relationships with guests within the hotel(s), in order to maximise sales opportunities and generate repeat business and new business across both brands

To actively sell the hotel(s) through conducting site inspections and participating in PR events as required

To seek and secure new M&E opportunities through attendance of agreed events; networking and promotional (both internally and externally)

To ensure all training activities are recorded and evaluated

To develop and motivate Meetings & Events Co-ordinator(s)

To increase enquiries from clients, by asking for further opportunities during conversations, focusing on the cluster and estate wide

Manage the lead and enquiry process, to including liaison with both clients and colleagues

Conversion of enquiries; both directly with clients and working closely with the Central Events Team, Regional and National Account Managers and Hotel Sales Managers

Communicate details of requests with large revenue opportunities to account managers and agree follow up plans

Maintain a high quality of data entry in the systems used, both manually and online

Maintain a high level of product knowledge at all times

Attend sales visits, presentations and fam trips with clients as/when required

Assist in any projects as/when required by the General Manager

Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the objective of the position

To undertake other reasonable duties that fall within the parameters of the role

Self-management

Personal Responsibilities:

Sets high standards of performance in all areas
Methodically plans and organises, using a systematic approach to get things done
Manages time and resources effectively
Prioritizes actions and manages tasks through to completion in a timely manner
Actively seeks opportunities to develop and learn from experience

Communication & Leadership Skills

Communicates openly and clearly both verbally and in writing
Pitches information at the appropriate level
Listens to the needs of others before contributing
Develops positive working relationships at all levels

Manages conflicts and complaints effectively

Problem Solving & Decision Making

Collects and analyses relevant information about a problem
Seeks innovative solutions
Makes conscious decisions to go for action
Accepts personal responsibility to make things happen
Constantly reviews in order to improve

Pro-activity

Self-reliant, working with minimal control and direction
Acts on own initiative where appropriate
Takes calculated risks to achieve results
Thinks ahead, developing contingency plans where necessary
Has the drive and determination to succeed
Contributes and is effective when working with team members and peers alike

Influencing Skills

Presents powerful arguments which persuade others
Expresses confidence in own idea and is able to network with other to get the job done
Gains commitment to action from a range of people through the internal network

Flexibility

Acts quickly and positively to new situations

Continues to be productive in changing and challenging circumstances

Can handle more than one task at a time

Commercial Awareness

Understand core commercial aspects relating to both brands
Able to analyse and dissect brand strategies and relate to individual responsibilities
Can effectively communicate key commercial messages to peers to gain support

General Responsibilities

To adhere to all the policies and procedures within our staff handbook PERFECT10N
To attend meetings and training as required, to include travel away from home and overnight stays as necessary
To evaluate your performance on a regular basis in order to recognise challenges for the future and adapt priorities accordingly
To provide performance data and reports in a timely and accurate manner
To maintain reports and systems with current information, cleansing for errors, duplicates and ensure records are kept up to date
To perform all duties in a timely, professional and efficient manner in accordance with established company policies
To do all within your power to achieve the overall objectives of this position, the hotel(s) and the company

To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities

To develop and maintain favourable working relationships with all employees, to foster and promote a co-operative and harmonious working environment, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness

Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison and Hotel du Vin as market leaders, growing our recognition and reputation

Security, Health & Safety

Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
Take corrective action where required to improve safety of work areas
Ensure that all potential and real hazards are removed
Fully understand the fire, emergency and bomb procedures in your place(s) of work
Work in a safe manner that does not harm or injure yourself or others
Ensure that the highest standards of personal hygiene, dress, appearance, body language and conduct are maintained at all times
Maintain your own working area and materials remain clean, tidy and in good shape; reporting any defective materials and equipment to the appropriate person within the company in a timely manner

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time

Interested?? Click Apply Now In addition to competitive rates of pay we offer:

Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
Discounted Friends and Family Room Rate with 50% off best available rate.
35% off your bill when you dine in our Brasseries and Bistros
Fully funded Apprenticeship programmes that support you in developing your career
High Street Discounts on a range of high street shops, experiences, holidays and much much more
Cycle to work scheme – save up to 40% on a wide range of bikes
Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
Referral schemes that pay up to £1500 (just for getting your mates jobs!)
A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast

We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

Private Medical Healthcare
Bonus Plan based on clear and transparent KPI’s
Critical Illness cover
Life Assurance

Our Sustainability Goals

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace