Collections Advisor – Business

Department: YUR - 2120 - Debt Enforcement & Mgt

Location: Leicester

Compensation: £26,000 / year

Description

Reports to: Collections Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £26,000

We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans.

Its exciting times and due to further expansion, we’re now looking for super talented and ambitious individuals to join our rapidly growing business.

You’ll have a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships. You will work closely with customers to understand their financial circumstances and develop effective strategies for debt resolution. Your ability to communicate persuasively, negotiate effective payment arrangements, and provide financial solutions will be essential in helping clients achieve financial stability.

If you are self-motivated and highly disciplined with an agile mentality and a ‘can-do’, solutions focused outlook on life, you could fit in well.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the energy debt recovery sector. If this sounds like you then you could be part of our success story.


What We Need from Yü

Here’s a taste of what you’ll be doing:

• Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers
• Ensure debt cases are processed as efficiently as possible through our treatment paths

Identifying and accelerating higher risk cases through the journey

Rectify any action/ issue that may risk postponing activity to stop further debt

Liaison with our external and internal teams to ensure a cohesive and uniformed approach

Resolving queries both internally and externally around outstanding invoices

Preparing and providing accurate management information regarding own performance

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage a changing workload
• Experienced – Previous experience in the Energy Industry would be desirable but not essential
• Practiced – Proven Customer Service experience required
• Great communicator – you have first-rate communication and interpersonal skills
• Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development
• Analytical – naturally curious, immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops
• Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities
  
  
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.