What We're All About At Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.
We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
How you'll contribute:
We're searching for a resourceful and enthusiastic Collections Specialist, who will take a leading role in establishing the First Line Lending Operations function. We want to provide financial wellbeing for our customers and this role will be key to delivering that. Reporting will be directly to the Collections and Financial Wellbeing Team Manager.
The lending team at Kroo plays a key role in helping us to achieve our mission. You'll have a chance to influence how we do things. If you're ambitious, passionate about the consumer credit industry and eager to create something from scratch, then please apply.
The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey!
Requirements
About You
While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:
Here's what you'll be doing:
- Communicate directly with customers via in-app chat, email and telephone
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
- Play a central role in the day-to-day management of loan lifecycle events
- Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending