Commercial Motor Operations Manager

AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview:

We’re seeking an engaging and inspiring Commercial Motor Operations Manager to lead our Motor Claims unit. Based in our Haverhill office, you’ll be leading a high performing team that contributes effectively to business performance, strategy and creates positive customer outcomes. You’ll drive an innovative culture that supports the transformation of Claims; this opportunity is about taking a great place to work and making it even better.

Key responsibilities:

• Encouraging and inspiring your Team Leaders and their teams to foster a positive culture that enables your people to thrive.
• Support your team in realising their full potential by cultivating a learning culture and establishing effective succession planning within your unit.
• Plan activity that aligns with the wider Commercial Claims strategy, supporting incremental improvements in service, indemnity control and people engagement.
• Help drive Transformational activity, supporting people through times of change. Foster the kind of culture where people can feel safe to question, challenge and suggest new ways of doing things without fear of recrimination, drawing on the creative power of our own people.
• Ensure robust conduct and performance policies to manage absence, performance and adherence.
• Gain insights into your unit's performance by analysing key metrics and relevant data to support informed decision-making and promote ongoing improvement.

Represent Commercial Motor across various forums, meetings and checkpoints across Commercial and wider AXA UK teams.

Identify and manage risks appropriately in line with the AXA UK Framework.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working Hours & Shift Pattern:

You’ll work full time, 35 hours per week over 5 days.

Your skills & experience:

• Extensive people management experience is essential (within the insurance industry is preferred).
• Experience in managing teams in a fast paced and evolving environment.
• Efficient communication and influencing skills to work with key internal and external stakeholders.
• Excellent time management and organisation skills.
• Strong customer focus.
• Ability to react, manage and drive change positively.
• Results orientated and commercially focussed.
• Proven ability to coach and demonstrate a genuine interest in developing and supporting people.
• Resilient and driven.
  
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to holly.2.beer@axa-uk.co.uk.

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.