Commercial Operations Specialist - Customer Care
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Oxford Nanopore Technologies. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Description
We’re Hiring: Customer Care Operations Specialist | Oxford / Hybrid
Oxford Nanopore Technologies | Commercial Operations | Full-time | Occasional travel (up to 20%)
Oxford Nanopore Technologies is changing the way the world understands biology. Our real‑time, scalable sequencing technology enables anyone, anywhere, to analyse any living thing — from pocket‑sized devices all the way to population‑scale systems.
We’re continuing to grow globally, and we’re looking for a Customer Care Operations Specialist who is passionate about improving customer experience and driving operational excellence.
About The Role
In this role, you’ll play a key part in shaping and improving the end‑to‑end customer journey — from order placement to fulfilment and support. You’ll work closely with Customer Care, Sales, Logistics, Finance, and Technical Support teams around the world to streamline processes, analyse customer data, and drive continuous improvement.
This is an excellent opportunity for someone with experience in customer operations, service operations, or commercial support
We’re Hiring: Customer Care Operations Specialist | Oxford / Hybrid
Oxford Nanopore Technologies | Commercial Operations | Full-time | Occasional travel (up to 20%)
Oxford Nanopore Technologies is changing the way the world understands biology. Our real‑time, scalable sequencing technology enables anyone, anywhere, to analyse any living thing — from pocket‑sized devices all the way to population‑scale systems.
We’re continuing to grow globally, and we’re looking for a Customer Care Operations Specialist who is passionate about improving customer experience and driving operational excellence.
About The Role
In this role, you’ll play a key part in shaping and improving the end‑to‑end customer journey — from order placement to fulfilment and support. You’ll work closely with Customer Care, Sales, Logistics, Finance, and Technical Support teams around the world to streamline processes, analyse customer data, and drive continuous improvement.
This is an excellent opportunity for someone with experience in customer operations, service operations, or commercial support
who is ready to step into a global role with real impact.
What You’ll Be Doing
What You’ll Be Doing
- Partner with regional Customer Care teams to identify operational gaps and improvement opportunities
- Analyse customer behaviour and pain points to support data‑driven decision-making
- Maintain global SOPs, operating models, and governance frameworks
- Lead continuous improvement initiatives and support global rollouts
- Support ERP/CRM enhancements (requirements, testing, documentation)
- Develop training and enablement materials to support global standards
- Drive change management and ensure successful adoption across regions
- Bachelor’s degree in Business, Operations, Supply Chain, Analytics, or similar (or equivalent experience)
- 2 plus years in customer operations, supply chain, or commercial support
- Strong analytical skills with confidence in Excel; familiarity with ERP (D365/Oracle/SAP) and CRM tools (Salesforce)
- Excellent communication and cross‑functional collaboration skills
- Highly organised, detail‑driven, adaptable, and comfortable in a fast‑paced environment
Nice to have: experience in biotech/life sciences, process improvement methods, or global logistics.
Why join Oxford Nanopore?
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is use
Why join Oxford Nanopore?
- Play a key role in enhancing the global customer experience
- Work in a collaborative, innovative, mission‑driven environment
- Gain exposure to cross‑functional teams and strategic operational projects
- Join a growing commercial operations function with strong opportunities for development
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is use
d to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.