Commercial Portfolio Manager
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Criterion Capital is seeking a commercially focused Commercial Property Manager to take ownership of a portfolio of assets, driving operational performance, managing service charge budgets, and delivering a high standard of tenant and stakeholder engagement. Working closely with Asset Management, this role ensures assets are efficiently operated and aligned with wider investment objectives.
Portfolio & Asset Management
- Take ownership of a portfolio of commercial properties.
- Work closely with Asset Management to align operational delivery with asset strategy.
- Support floor area analysis and portfolio performance metrics.
- Contribute to asset-level business planning and performance reviews.
Financial & Service Charge Management
- Prepare and manage service charge budgets.
- Undertake service charge reconciliations and resolve variances.
- Liaise with accounts on budgeting and financial reporting.
- Review and approve invoices ensuring accurate cost allocation.
- Produce service charge forecasts and monitor expenditure.
Facilities & Operational Delivery
- Work with FM teams to deliver maintenance and lifecycle works.
- Manage contractors and service providers against KPIs.
- Oversee tendering processes for FM services.
- Coordinate planned and reactive works across the portfolio.
Tenant & Stakeholder Engagement
- Act as key contact for tenants.
- Manage occupier relationships and resolve issues.
- Ensure high standards of communication and service delivery.
Compliance, Risk & Insurance
- Ensure compliance with health & safety and statutory regulations.
- Liaise with insurance brokers on renewals and claims.
- Support risk management and compliance monitoring.
Reporting & Internal Collaboration
- Maintain trackers and reporting tools.
- Support preparation of asset performance reports.
- Work cross-functionally across all departments.
Key Requirements
- Experience in commercial property management.
- Strong knowledge of service charge budgeting and reconciliation.
- Financially literate with budget management capability.
- Experience working with FM teams and contractors.
- Strong stakeholder and communication skills.
- Understanding of compliance and regulatory requirements.