Community & Platform Coordinator

Who We Are

We’re a leadership development company on a mission to reduce human suffering by accelerating human development.

Founded by Dr Alan Watkins - a physician and neuroscientist - we help people lead better, think more clearly, and create positive change in their organisations. Our work spans global corporates, schools, and elite sports teams, and what makes us different is our science- and data-led approach. This isn’t just coaching - it’s transformation, grounded in neuroscience and behavioural systems thinking.

We’ve spent nearly two decades supporting leaders around the world - and now we’re building the internal technology that powers our next chapter.

The Role

The CDS Community & Platform Coordinator is accountable for the smooth operation, engagement, and evolution of the Complete Development System (CDS) community and platform experience.

The role ensures members experience a coherent, professional, and engaging journey across community, learning, and platform touchpoints, while supporting the transition from manual processes to increasingly automated and integrated systems.

This role combines community stewardship, platform administration, customer experience ownership, and workflow enablement, acting as a key enabler of CDS quality, consistency, and scalable implementation.

Key Accountabilities

Community Engagement & Experience

• Cultivate and maintain an engaged, professional CDS community that reflects the values and standards of Complete.
• Foster connection, participation, and a strong sense of belonging across CDS community spaces.
• Act as a visible, confident, and approachable presence within the community.
• Welcome new members, facilitate introductions, encourage participation, and support healthy community dynamics.

Platform, Journey & Customer Experience Ownership

• Own the day-to-day operation of the CDS member journey across platform, learning, certification, and community touchpoints.
• Ensure members are supported clearly and consistently through onboarding, learning pathways, certification, and ongoing participation.
• Oversee the accuracy and integrity of member access, status, and experience across CDS systems.
• Identify and resolve friction points, gaps, or breakdowns in the CDS experience from the member perspective.
• Act as an internal advocate for the CDS customer experience, ensuring insights from the community inform continuous improvement.

Process, Workflow & System Enablement

• Administer CDS processes where manual intervention is required, ensuring continuity, accuracy, and quality of experience.
• Support the evolution of CDS processes as automation, tooling, and system integrations are implemented.
• Monitor workflows, journeys, and handoffs across systems, identifying issues, inefficiencies, or improvement opportunities.
• Maintain confidence working with platforms, data, and process logic, partnering with others to improve operational effectiveness as CDS scales.
• Support data accuracy and consistency across relevant CDS systems to enable insight, reporting, and decision-making.

Marketing & Growth Enablement

• Act as the operational bridge between Marketing initiatives and CDS delivery readiness.
• Support the effective implementation of marketing campaigns by ensuring onboarding journeys, communications, and member touchpoints are aligned and operationally ready.
• Provide feedback and insight to Marketing on audience response, engagement patterns, and friction points across the CDS journey.

Events & Community Touchpoints

• Coordinate and support CDS events, learning sessions, certifications, and community touchpoints.
• Ensure events are well-run, clearly communicated, and aligned with CDS positioning and audience expectations.
• Support hosts and facilitators as required to ensure a high-quality participant experience.

Reporting, Insight & Continuous Improvement

• Maintain visibility of community engagement, participation, and journey progression.
• Track patterns, themes, and insights emerging from community interaction and platform usage.
• Provide structured feedback and insight to support the continuous improvement of CDS experience, processes, and systems.
• Support the development of simple, meaningful reporting that informs decision-making without unnecessary complexity.

Skills & Competencies

• Naturally people-oriented, confident, and engaging
• Comfortable being visible and active within professional community settings
• Comfortable welcoming new members, facilitating introductions, hosting or supporting online sessions, and encouraging participation
• Organised and reliable, with strong attention to detail and follow-through
• Able to balance people-facing work with operational and systems responsibility
• Calm, adaptable, and resilient in an evolving environment
• Comfortable working with ambiguity while helping bring clarity, structure, and coherence
• Willingness to learn and support process improvements, new tools, and simple automations as the organisation grows.
• A reliable, organised approach to work, with good attention to detail and the ability to follow instructions and complete tasks consistently.

Desirable Experience & Qualifications

• 2+ years in, customer experience, administration, programme coordination, or operations support within a professional, learning, or services-based environment.
• Proven experience using CRM systems is required; proficiency in HubSpot CRM is strongly desirable.
• Experience supporting events, workshops, or programmes, such as helping with scheduling, attendee communications or assisting with logistics and follow-up.
• Degree-level education or equivalent experience is desirable but not essential; we value attitude, curiosity, and reliability.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Job Details

Permanent, full-time (37.5 hrs/week, Mon–Fri, 9:00–5:30)

Location: Romsey office

Why Join Us?

33 days annual leave (inclusive of UK bank holidays)

Flexible working: 1-2 days from home post probation

Company shutdown over Christmas

Private medical insurance

Pension scheme with 3% employer contribution

Employee Assistance Programme (EAP)

Company sick leave

Wellbeing initiatives, free fitness class and access to coaching

Regular company social events, team bonding, and charitable initiatives

Opportunity to work in a company that truly transforms clients and invests in your development

Recruitment Process

1. Introductory Call – 30 min Teams chat

2. Values Assessment – insight into how you align with our culture

3. In-Person Interview – live skills-based exercise and team introduction

4. Final Interview

Data Protection

• We will process your personal data in line with the UK GDPR and Data Protection Act 2018. Your information will be used only for recruitment purposes and kept secure. By applying, you consent to this processing.