Complaints Officer
LocationAshton-Under-Lyne, England, United Kingdom
Posted At3/6/2026
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Complaints Officer - Band 5
37.50 hours per week
We are looking to appoint a motivated and dedicated individual to support the delivery of an accessible, responsive, and patient-focused complaints service. The Complaints Officer role is varied and rewarding, involving listening to feedback from patients, families, carers, and members of the public, and helping to address their concerns with care and clarity. You will play a key role in shaping how the Trust responds to feedback, ensuring communications are clear, empathetic, and timely, while also supporting the team that guides patients and their families through their queries and concerns. We are looking for someone with excellent organisational and administrative skills, who can communicate effectively, resolve problems, and uphold the Trust and NHS Complaints procedures.
As part of the Corporate Nursing and Integrated Governance Team, you will help foster a culture of learning and continuous improvement across all aspects of patient care, influencing and enhancing the experience of those who use our services. The Integrated Governance Team at Tameside and Glossop Integrated Care NHS Foundation Trust is committed to openness, transparency, and candour. We value the experiences of patients, relatives, and carers, and believe in improving safety and quality through learning and positive change.
The main purpose of this role is to provide support for the organisati
37.50 hours per week
We are looking to appoint a motivated and dedicated individual to support the delivery of an accessible, responsive, and patient-focused complaints service. The Complaints Officer role is varied and rewarding, involving listening to feedback from patients, families, carers, and members of the public, and helping to address their concerns with care and clarity. You will play a key role in shaping how the Trust responds to feedback, ensuring communications are clear, empathetic, and timely, while also supporting the team that guides patients and their families through their queries and concerns. We are looking for someone with excellent organisational and administrative skills, who can communicate effectively, resolve problems, and uphold the Trust and NHS Complaints procedures.
As part of the Corporate Nursing and Integrated Governance Team, you will help foster a culture of learning and continuous improvement across all aspects of patient care, influencing and enhancing the experience of those who use our services. The Integrated Governance Team at Tameside and Glossop Integrated Care NHS Foundation Trust is committed to openness, transparency, and candour. We value the experiences of patients, relatives, and carers, and believe in improving safety and quality through learning and positive change.
The main purpose of this role is to provide support for the organisati
on in the delivery of the robust management of concerns and complaints relating to patient care and treatment at the Trust. The post holder would be expected to co-ordinate and facilitate the concerns and complaints process for patients and staff. This includes regular contact with complainants, patients, and internal and external stakeholders to appropriately respond to concerns raised within agreed timescales and in line with the Trust’s complaint process and national NHS Complaint Standards. As part of this process the post holder will also be responsible for input of data onto local and national databases, compilation of reports to show departmental and divisional performance as well as formulating written investigation outcomes in response to formal complaints. The post holder will also be responsible for the direct line management of the PALS Team.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
For further details / informal visits contact: Name: Liz Penny Job title: PALS & Complaints Manager Email address: liz.penny@tgh.nhs.uk Telephone number: 01619225356
Mrs Penny can be contacted Monday, Tuesday's and Friday's
- Compassion
- Accountability
- Respect
- Excellence
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
For further details / informal visits contact: Name: Liz Penny Job title: PALS & Complaints Manager Email address: liz.penny@tgh.nhs.uk Telephone number: 01619225356
Mrs Penny can be contacted Monday, Tuesday's and Friday's