Compliance Manager - Operations
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About us
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com
Job Profile Summary
This role forms part of the Group Compliance function's leadership team, and will be responsible for the operations sub-team. It will be a core part of delivering and developing the Chaucer group compliance framework across the various jurisdictions in which it operates.
Manage Compliance team operations including resource forecasting and project planning, responsibility for Compliance owned regulatory returns, and the Compliance incident & breach management process.
Support the Head of Compliance in budget forecasting and planning exercises.
Maintain the Compliance function's scope & service definition documentation.
Responsibility for Compliance Intranet page and Internal/External Communications & templates.
Responsibility for Compliance owned controls including co-ordination of the quarterly self-certification process.
Act as a central point of contact for 1st line functions regarding general Compliance matters.
Act as a central point of contact and oversight of Compliance systems & technology, including with respect to contract discussions & renewals.
Act as a central contact point for overseas Compliance team members and/or support services.
Manage and develop team members supporting their career paths.
Develop and maintain strong relationships with relevant Chaucer departments.
Lead in the production of Compliance MI and Board/Committee reporting packs.
Manage the Group's use of and maintenance of the Gifts & Hospitality register, whistleblowing register, and conflicts of interest register.
Maintain accurate records of regulatory engagement and ensure the regulatory correspondence log is kept up to date.
Effect & drive continuous improvement in compliance processes and automation.
Arrange and monitor the provision of an effective programme of compliance training via the Compliance Training Plan, including via e-learning.
Competent within the specific job role, aware of all technical requirements and able to apply these in a pragmatic manner in performance of all duties. Aware of internal policies and procedures and working practices consistent with the job role.
Flexible and quick to learn - able to undertake tasks and projects outside immediate role as required.
Able to understand the key business issues that affect the profitability and growth of the business and takes appropriate action to maximise success.
Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation.
Ability to think strategically within area of responsibility, whilst taking into account the 'bigger picture' and consequences to the wider business context.
Ability to develop high standards of team spirit through effective management techniques.
Leads by example and communicates with all team members on areas of role responsibilities. Empowers more junior compliance staff to perform at the highest level through direction, delegation and effective management.
Ability to ensure work produced by more junior compliance staff is to the prescribed quality standards.
Readiness to make decisions, state opinions, take action or commit oneself, based on factual information and sound judgment.
Shows genuine interest in others and seeks to build good working relationships based on co-operation, support and trust. Can be relied upon to 'deliver' and be consistent with decisions. Ability to maintain social, organisational and ethical norms in job related activity.
Ability to create and maintain a level of appropriately directed activity. Shows drive, stamina and the capacity to work hard
Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed point of view. The ability to describe one's intentions, thoughts, feelings and experiences verbally, in a manner appropriate to the needs of the listener.
London insurance market compliance experience.
Experience of UK insurance regulatory regime.
Lloyd's Managing Agency experience
Management / supervisory experience
Familiarity with risk management issues
Education
2:1 or higher (or equivalent)
Why Join Chaucer?
Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.
We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.
We offer:
A flexible hybrid work model that supports individual and team needs.
A diverse, inclusive culture that values people for who they are.
Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.