Configuration and Documents Technician
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Role Overview
Howden is seeking a skilled Configuration & Documents Technician to join our Change Team, playing a key role in user support, system configuration, and project-driven enhancements within the Acturis platform.
Job Scope
- Handle support requests, oversee both small-scale and project-driven changes, upskill users and help ensure efficient use of the Acturis system.
- Ensure high-quality system configuration and document management to support business operations.
- Collaborate with internal stakeholders to implement best practices and improve Acturis system functionality.
Knowledge & Skills
- Strong knowledge of broking systems, particularly Acturis.
- Familiarity with Howden's operational landscape and the broader insurance sector.
- Expertise in Acturis configuration, including document templates and system integration projects.
- Demonstrable knowledge of insurance industry challenges and system-driven solutions.
- Strong communication skills (written and verbal), with the ability to translate technical requirements.
- Confidence in engaging with stakeholders at all levels.
Experience & Professional Qualifications
- Bachelor's degree in Business, IT, or equivalent professional experience.
- 2+ years of customer facing experience.
- 2+ years of experience supporting the Acturis broking application.
Key Responsibilities
- Maintain and develop the Acturis document suite by creating and modifying templates to align with business needs.
- Perform complex configuration of the Acturis platform to support business requirements.
- Collaborate with the wider applications team to support ongoing and planned initiatives.
- Ensure users are kept informed throughout the duration of their queries.
- Escalate complex issues to the line manager where necessary.
- Maintain accurate system configuration records, ensuring changes are well-documented.
- Evaluate Acturis upgrades, assess their impact, and plan activation strategies with team managers.
Regulatory Compliance
- Ensure adherence to the principles set by the FCA, Howden regulations, GDPR, anti-money laundering laws, the Bribery Act 2010, and applicable sanctions.
- Uphold Howden's service standards and procedures, always acting in the best interests of clients.
Additional Information
- A valid, clean driving license and willingness to travel occasionally as required.
- Flexible working hours, subject to business needs.
Must be based in the UK.
Acturis knowledge is essential.