Connect Saved Search Coordinator
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Metropolitan Police. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Connect Saved Search Coordinator
Salary : The starting salary is £40,519 which includes allowances totalling £3,009
The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location / Hybrid Working: The primary Met Location for this role is Newlands Park. Travel across the Met Estate, to attend meetings as required by the business, is expected.
Blended working with an expectation of 3 days minimum in the office per week (Tuesday, Wednesday and Thursday). We actively support hybrid working solutions.
Security Clearance:
Due to the secure nature of our work, successful candidates must pass all vetting and security requirements to SC level, before they can be appointed.
More details relating to UK Security Clearance can be found here: https://www.gov.uk/government/collections/national-security-vetting
The Role:
You will lead the day-to-day management and continuous improvement of CONNECT’s Saved Search and export functionality, ensuring users can retrieve accurate information quickly and critical reports are delivered on time. Acting as the central coordination point, you will oversee service requests through ServiceNow, manage complex configurations and drive enhancements through defined governance processes. You will balance operational demand with system performance, ensuring reliability, data integrity and effective search governance across the organisation and you will line manage the Saved Search SME Administrator to maintain high service standards.
Responsibilities:
- Manage and maintain public and shared saved searches, ensuring accuracy, relevance and performance.
- Triage and resolve incidents and service requests via ServiceNow, prioritising and escalating where required.
- Build, test and implement complex JSON search configurations and approved enhancements.
- Maintain and validate scheduled exports and business-critical reports.
- Monitor performance, analyse feedback and lead continuous improvement activity.
- Deliver user guidance and training, coordinate operational event requirements and maintain governance and risk oversight.
What we can offer:
- Hybrid working arrangements for a healthy work-life balance
- 28 days annual leave (excluding public holidays), rising to 33 days after 5 years continuous service
- Personal and professional development opportunities
- Enrolment with the Met’s employee incentive partner, Edenred, giving access to a range of rewards and incentives
- Access to a range of financial products via the Metropolitan Police Trading Service, including preferred credit facilities
Essential skills:
- Strong understanding of enterprise search configuration, including filters, indexing and sharing.
- Proven experience using ServiceNow to manage incidents and service requests.
- Working knowledge of JSON, HTML, SQL and VBA.
- Understanding of CONNECT modules, data flows and information governance principles.
Desirable Skills:
- Experience supporting system configuration environments.
- Experience maintaining scheduled exports or recurring reports.
- Experience contributing to change governance or release management processes.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we welcome applications from all of our London communities.