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Job Summary
As role holder you will work collaboratively with the Senior Constable/Sergeant and colleagues in order to provide an excellent welcome and security function for the Cathedral and surrounding properties that include: 27 properties within Lady Chapel and Cathedral Close; adjacent student accommodation at Dillistone and Patey Courts; St. James’ House and remote interface with visitors to private accommodation at Arch View Crescent.
As a member of the Constables team you are required to ensure that the department achieves its organisational objectives relating to service standards for security across the precinct, planned income levels in the car park and provision of effective support to other departments across the cathedral to ensure that the whole organisation benefits from the departments work.
Key Responsibilities
- Working in partnership with the cathedral community, liaising with various departments and individuals ensuring services and special events are carried out in a peaceful environment free from public disruption.
- To be the first point of encounter and welcome for the many visitors to the Cathedral providing a level of polite and helpful customer service to all so that the organisation is recognised because of it.
- Ensure that all customer complaints directed at the service you provide are handled in a professional, calm and courteous manner.
- Provide a visible presence to deter crime and reassure the cathedral community
- Conduct a minimum of four daily foot patrols per shift of the Cathedral, properties and grounds, dealing effectively with any incidents that arise.
- Respond to calls and requests to assist at incidents.
- Diffuse potentially volatile situations with due regard for the safety of all involved
- Deal sensitively with bereaved and distressed members of the public or those seeking refuge.
- To discourage unwelcome visitors and if necessary escort them from the Cathedral and grounds.
- To effectively carry out all duties required of you in the Constables Lodge including:
- Monitoring CCTV equipment for the Cathedral and Archview Crescent
- Dealing professionally and politely with customer telephone enquiries
- Operating the Cathedral alarm system
- Ensuring all visitors are signed in
- Maximising income from the Cathedral car park
- Raising the traffic barrier when requested
- Recording and dealing with lost or found property
General Responsibilities Include
Take direction on specific duties from senior colleagues both within the constable’s team and the wider cathedral community. To act as key holder for all the premises within the Cathedral.To open the Cathedral each morning turning off alarms; turning on lighting and opening gates and doors in all public access areas.Within in the Cathedral car park you will ensure that:- Pay and Display equipment remains fully operational at all times
- That all traffic entering Cathedral grounds is monitored
- The car park barrier is controlled only allowing staff, deliveries, permits and people on Cathedral business free admittance.
- To supervise and assist the movement of cash and other valuables in and around the Cathedral.
- To be First Aid trained and to attend refresher training as required so that you are qualified to administer appropriate first aid according to the situation.
- To assist in emergency evacuation of the Cathedral if required
The post holder will undertake other relevant duties and training as may be requested from time to time and commensurate with the role.
Health and Safety
Under the Health and Safety at Work Act 1974, whilst at work, you must undertake reasonable care for your own health and safety and that of any person who may be affected by your acts or omissions. In addition, you must co-operate with the organisation on health and safety and not interfere with, misuse, anything provided for your health, safety or welfare.
Safeguarding
This post is subject to the completion of a confidential self-declaration form and enhanced DBS clearance.
The post holder must be in sympathy with the aims and ethos of the Church of England and to fully support the Mission and Values of Liverpool Cathedral. 
