Content and Publications Lead
CompanyFinancial Ombudsman Service
Location
London, England, United Kingdom
Employment TypeInternship
Posted At5/8/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (29.0%).
Occupation TypeNewspaper, periodical and broadcast editors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Financial Ombudsman Service. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Content and Publications Lead
Contract: Permanent
Working hours: Full time - 35 hours per week. However, where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £49,200
Location: London Exchange Tower, Canary Wharf (hybrid)
Reporting to: Senior Content Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and collaboration within a modern and well-appointed office environment in Canary Wharf, with at least four days across a fortnight in the office. You’ll be working within a large multi skilled communications team with extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
You’ll play an important role within our Communications team explaining our work clearly and credibly to a national audience. The team is focused on strengthening the impact of our long‑form publications and thought leadership this year, helping build confidence in our service and influence better practice across financial services.
What You’ll Do:
As Content and Publications Lead, you’ll take ownership of high‑impact, long‑form written content that supports our statutory role. You’ll support on the development of major reports, publications and content pieces, turning complex insight and data into clear, engaging narratives. Working closely with colleagues and stakeholders, you’ll manage content projects end‑to‑end and provide expert editorial guidance to ensure everything meets our tone, accessibility and quality standards.
This is a standout opportunity to shape some of the organisation’s most visible and influential content. You’ll have real ownership, senior stakeholder exposure and the chance to create content that genuinely informs, influences and builds trust. If you enjoy tackling complexity, raising standards and delivering work with national impact, this role offers a rewarding and meaningful challenge.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Content and Publications Lead
Contract: Permanent
Working hours: Full time - 35 hours per week. However, where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £49,200
Location: London Exchange Tower, Canary Wharf (hybrid)
Reporting to: Senior Content Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and collaboration within a modern and well-appointed office environment in Canary Wharf, with at least four days across a fortnight in the office. You’ll be working within a large multi skilled communications team with extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
You’ll play an important role within our Communications team explaining our work clearly and credibly to a national audience. The team is focused on strengthening the impact of our long‑form publications and thought leadership this year, helping build confidence in our service and influence better practice across financial services.
What You’ll Do:
As Content and Publications Lead, you’ll take ownership of high‑impact, long‑form written content that supports our statutory role. You’ll support on the development of major reports, publications and content pieces, turning complex insight and data into clear, engaging narratives. Working closely with colleagues and stakeholders, you’ll manage content projects end‑to‑end and provide expert editorial guidance to ensure everything meets our tone, accessibility and quality standards.
This is a standout opportunity to shape some of the organisation’s most visible and influential content. You’ll have real ownership, senior stakeholder exposure and the chance to create content that genuinely informs, influences and builds trust. If you enjoy tackling complexity, raising standards and delivering work with national impact, this role offers a rewarding and meaningful challenge.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria:
We are a values led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Long form writing and editorial experience: Demonstrable experience writing, editing and proofreading high quality long form content, gained in roles such as external communications, editorial, copywriting or similar.
- Ability to communicate complex information clearly: Proven ability to interpret complex or technical information and present it clearly and accurately for different audiences, using plain language and where appropriate, data, numeracy or evidence-based insights.
- Strong project management capability: Experience managing content projects end‑to‑end, including coordinating multiple contributors, balancing competing priorities and delivering to tight deadlines in fast‑paced environments.
- Stakeholder and senior engagement and influencing skills: Demonstrable experience working with senior leaders and diverse stakeholders across teams or organisations, influencing effectively and providing clear editorial advice or recommendations.
- Digital and audience focused content awareness: Understanding of how audiences engage with content across digital channels, including familiarity with accessibility principles, plain English standards, and the fundamentals of digital content strategy and SEO.
- Experience of working in Government or Financial Services is beneficial, but this is not essential
We are a values led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Wellbeing: [Health plan, gym memberships, mental health support]
- Growth: We invest in your future with [courses, mentorship, promotions]
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Apply with your CV
Applications need to be submitted by 23:59 on 22th May 2026
The next step of the process would be a call with a member of the talent team
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.