Contracts Manager- RAF Brize Norton Support Contract

Location: RAF Brize Norton, Carterton, OX18 3LX

Salary: Competitive plus car or car allowance, private medical cover and company bonus

Schedule: Full time, Monday–Friday

Lead a mission‑critical operation at the heart of UK defence

Are you an experienced operational leader who thrives in complex environments, builds strong customer relationships, and inspires high‑performing teams? This is a role for someone who wants to make an impact shaping culture, performance, and customer experience on a contract of national importance.

RAF Brize Norton is a dynamic, high‑tempo environment at the forefront of UK air mobility and global operations. The Brize Norton Support Contract (BSC) is a major support contract that plays a vital role in enabling the RAF’s mission. You will be leading one of Serco’s most significant Defence operations within a long‑standing partnership that spans more than two decades.

Serco is seeking a Contract Manager to lead the Brize Norton Support Contract (BSC) – a major multi‑activity support operation at the RAF’s largest and most strategically important Air station. As Contract Manager, you will have end‑to‑end accountability for service delivery, customer satisfaction, operational performance, and leadership of a diverse workforce delivering essential airfield, logistics, and engineering support services.

You’ll play a key role in guiding bot

h the strategic direction and day‑to‑day delivery of our services. You’ll help translate big‑picture goals into practical, thoughtful action and support the development of approaches for future bid activity. Working in close partnership with senior colleagues, you’ll help create an environment where teams feel empowered to take ownership, uphold high standards in safety, integrity, compliance, and customer care, and contribute to meaningful, sustainable operational excellence.

You’ll nurture positive cultural change, bring Serco’s values to life, and encourage the growth and confidence of colleagues so they can develop their skills, support our customers, and fulfil their aspirations. All of this contributes to delivering our commitments in line with governance requirements. By guiding colleagues and encouraging consistent, high‑quality standards, you’ll help shape a collaborative, positive culture and support essential aviation services that make a difference to people and communities across the UK.

What You’ll Do As a Contracts Manager

You’ll be entrusted to:

• You will provide leadership and direction to approx. 380 Serco colleagues across the Brize Norton Support Contract operation.

Foster a truly customer‑centred culture and provide a confident point of escalation to enable organic growth.

Ensure safety, quality, environmental and regulatory commitments are met to recognised standards.

Promote behaviours that reflect Serco Values and Serco Standards.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in a senior role within a large, complex contract or environment.
• Supportive and confident people‑guidance and team‑management skills.
• Experience working with self‑direction and using your own initiative to make considered choices.
• Strong relationship‑building and communication skills across written, verbal, and presentational formats.
• A reflective, insight‑driven and well‑organised approach to planning and analysis.
• Customer‑centric, with a proven ability to build trust and influence senior stakeholders
• Operationally strong, able to drive safe, compliant, and efficient service delivery
• People‑focused, capable of inspiring and guiding large teams
• Commercially astute, with experience managing budgets, performance metrics, and contractual obligations

Resilient and adaptable, comfortable operating within a fast‑moving environment

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders who genuinely want to help you grow. Whether through mentoring, structured training or clear progression pathways, you’ll have opportunities to develop your skills and thrive.

Why Join Us?

You will be joining a supportive leadership community that empowers you to shape service delivery, drive innovation, and make a meaningful difference to Defence operations. This is a standout opportunity to lead a complex, high‑profile contract with significant scale, visibility, and impact.

What We Offer

• Holidays: 25 days plus bank holidays (with the option to buy up to five additional days)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance‑based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: Access to 1,100+ internal courses, funded qualifications, apprenticeships, mentoring and strong internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, discounts at Serco‑managed leisure centres and 24/7 virtual GP service
• Discounts: Savings across around 1,000 retailers
• Charity: Paid volunteering day and opportunities to support charitable giving
• Employee networks: Communities designed to support belonging, learning and inclusion across all colleagues, including those who are LGBTQIA+, parents and carers, women, people with disabilities, veterans and colleagues from all cultural backgrounds.
  
  

Let’s impact a better future, together. Apply today.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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