Control room advisor

Control Room Advisor

Location – Glasgow, Hybrid

Full time, Permanent.

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best

.
What you’ll be doi

ngReporting directly to the Control Room Team Leade

• r:Working as a team to accept and take ownership of incoming work from front lin
• e.Managing workload effectively within parameter
• s.Managing the customer journey from start to en
• d.Maintaining communication with both patrols and customer
• s.Logistic planning to maintain patrol coverage in key area
• s.Accountability for processing invoices at end of da
• y.Taking initiative to solve problems and come up with the appropriate solutio
• n.Taking ownership of record keeping and task managemen
• t.Be a part of a high performing team, striving for success and continually improving your own capability and living the company value

s.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the offi

ce.
What you’ll

• needExcellent communication and customer care sk
• illsAbility to act as the first point of contact for all Green Flag patrols, customers, and frontline collea
• guesFlexibility to work in a fast-paced, high-pressure environment while maintaining accuracy and attention to de
• tailConfidence in using multiple systems and information sou
• rcesStrong initiative with the ability to solve problems effectively and take ownership of decis
• ionsComprehensive awareness of our policy terms and conditions to ensure our underwriting criteria is embedded fairly within the funct
• ion.Ability to work full weeke

nds.
Bene

fits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifes

• tyle:9% employer contributed pe
• nsion22 days holiday allowance (plus the option to buy or sell up to 5 days each
• year)50% off home, motor and pet insurance, plus Green Flag breakdown
• coverAdditional optional Health and Dental insu
• ranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficien
• t wayGenerous hol
• idaysBuy as you earn share s
• chemeEmployee discounts and cas
• hbackPlus, many

more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you

live.
Be y

ourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their c

areers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to suppo

rt you.
Hours: 37

.5 hoursClosing D

ate: TBC#L

I-Hybri