Coordinator

As our Aftercare Coordinator, you’ll play a key role in helping us deliver a great customer experience for our new home customers. You’ll provide friendly, efficient coordination support to the Aftercare team, helping ensure defects are logged, monitored and resolved in a timely way.

You’ll be the first point of contact for incoming defect reports, keep information up to date in our systems, and work closely with colleagues and contractors to keep things moving. You’ll also help ensure customers feel supported throughout the process by sharing clear information and coordinating visits and communications.

Key Responsibilities Include

• Monitoring and triaging incoming defect reports and allocating them to the right team member.
• Contacting new home customers within one month of moving in to provide defect‑reporting information.
• Recording and updating defects from handover and end‑of‑defects inspections in LiveWest systems.
• Coordinating end‑of‑defects inspections and providing customers with updates and documentation.
• Supporting the team to monitor, chase and close down end‑of‑defects works and keep accurate records.

Producing weekly reports of outstanding defects for contractors.

Raising purchase orders, processing invoices and maintaining accurate system updates.

Supporting responses to customer complaints relating to defects.

Why should I join LiveWest?

You’ll be joining a friendly, supportive team that makes a real difference to the customer experience for our new homeowners. You’ll have the opportunity to develop your coordination skills, work collaboratively across teams, and help shape how we continue to improve our approach to Aftercare.

This is a part‑time role working 14.8 hours per week - working pattern is Thursday and Friday.

This is an office‑based role, either working in our Exeter, Weston or Tolvaddon office.

For further information about this role, and LiveWest, please view our candidate information pack.

Skills

To be successful in your application for the role of Coordinator - Aftercare, you will have the essential skills and experience for a Level 1 role (please see candidate information pack) and the following role‑specific skills and experience:

• Excellent customer care and advocacy skills.

Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.

Family Support: Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.

Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.