COS Site Operation Specialist

Job Description

As a Website Specialist, you contribute to digital profitable growth in your sales market, playing a critical role in securing the end to-end digital experience of our customers that drives brand perception, sales growth, and profitability.

In this role, you are responsible for the end-to-end functionality of our owned digital transactional channels, driving seamless customer journey by supporting in securing that our technical platforms are enabling our commercial plans and customer offer.

Key Responsibilities

Results -

• Ensure seamless website operations across all owned digital channels by monitoring performance, reporting regularly, benchmarking against competitors and identifying actionable insights.
• Secure commercial readiness by leading technical preparation for global and local campaigns, ensuring product availability, full enrichment and shoppability for new launches.
• Drive optimisation and conversion through A/B testing, improving site functionality and managing incidents, disturbances and changes with clear prioritisation and stakeholder visibility.
• Safeguard digital product integrity by approving site changes, tracking post‑release performance and contributing to a supportive, people‑first team culture aligned with annual HR goals.
  
  

Teams

• Support strategic alignment and leadership by reporting to the Regional Head of E‑Commerce and ensuring transparent communication on project progress, priorities and decisions.
• Drive cross‑functional collaboration with Digital Experience, Ecommerce Operations, CRM and other partners to define project scope, align ways of working and set priorities that strengthen selling and the customer experience.
• Translate business needs into technical action by coordinating with technical teams, helping to execute the digital roadmap and implementing new features that support both short‑ and long‑term strategy.
• Contribute to commercial and customer‑centric outcomes by supporting site updates, campaign activities, A/B testing and the development of a seamless customer journey within the regional e‑commerce team.
  
  

Approach

• Turn customer insight into action by using data, trends and feedback to drive meaningful short‑ and long‑term improvements, proactively solving problems and enhancing the shopping experience.
• Ensure strong project delivery through comprehensive planning, accurate execution and a high level of attention to detail, while remaining flexible to ad‑hoc needs and shifting priorities.

Support innovation and operational excellence by staying informed on industry best practice, resolving technical issues in partnership with relevant teams and maintaining a focus on quality.

Lead with influence by communicating effectively, inspiring others and contributing to personal and team development through a proactive, collaborative way of working.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What You Need To Succeed

• Digital commerce operations: Experience managing .com, mobile and app platforms, with strong technical understanding of ecommerce systems, checkout flows and incident, risk and change management.
• Analytics and performance optimisation: Skilled in web analytics, KPI tracking and insight interpretation using tools such as Google Analytics, Power BI and Looker Studio, with experience in A/B testing and experimentation (e.g. Optimizely).

Conversion and customer experience optimisation: Proven ability to drive conversion rate optimisation, map customer journeys and enhance end‑to‑end digital experiences across channels.

Project and cross‑functional delivery: Strong project and delivery management skills (e.g. Asana), able to work effectively with cross‑functional teams to implement new features, digital enhancements and continuous improvements

Additional Information

This is a full time Permenant contract based at our Regional Office in London

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here .

In addition to this UK based colleagues also receive

• 25 days holiday
• Discounts on everyday brands and leisure activities
• Retail Trust membership
• Pension scheme
• Discounted gym membership

Cycle to work scheme

Inclusion & Diversity

At COS we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Brand Description

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

In this role you will have some flexibility to work remotely however due to the high level of cross department collaborations approx. 4 days per week office presence is required to foster strong collaborations and team work.

Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the UK before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Closing Date: Friday 20th March.

We are looking forward to hearing from you!

Job Location

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