Credit Control Manager
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Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you, so that you can look after our children.
Dedicated to our core values, we are committed to:
Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
Passion: Because we love what you do, you’re at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!
We are looking for an experienced and proactive Credit Controller to join our Finance team. You will play a vital role in managing outstanding debt, resolving queries efficiently, and working collaboratively with both internal stakeholders and external customers, primarily Schools and Trusts.
About the Role
We're looking for an experienced Credit Control Manager to lead our credit control function within a fast-paced, high-volume environment.
Reporting into the Finance team, you'll be responsible for maximising cash collection, managing credit risk and leading a high-performing credit control team. You'll oversee the end-to-end credit control process, manage complex customer queries and disputes, and work closely with stakeholders across the business to support commercial decision-making and minimise risk.
What You'll Be Doing
• Lead, develop and support the Credit Control team, setting objectives and monitoring performance.
• Oversee debt collection activity, aged debt management and escalation processes.
• Produce reporting and analysis to drive collection performance and improve processes.
• Manage bad debt provisions, legal escalations and customer mediations where required.
• Act as a point of contact for contractual and credit-related queries.
• Build strong relationships with stakeholders across Finance, Sales, Customer Success, Operations and Legal.
What We're Looking For
• Proven experience managing a Credit Control team in a high-volume environment.
• Strong understanding of credit control processes, debt recovery and credit risk management.
• Commercially minded with excellent analytical and problem-solving skills.
• Confident managing stakeholder relationships and complex customer conversations.
• Strong communication, negotiation and leadership skills.
Interview process
Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org
Juniper Education Benefits
· Enhanced annual leave entitlement
· Opportunity to purchase additional leave
· Entitlement to carry over leave to next entitlement year
· Day 1 access to 24/7 GP & prescription services
· Day 1 access to rewards platform
· Cycle to work scheme
· Enhanced maternity & adoption pay
· Day 1 access to employee assistance platform
· Funded development/Qualification opportunities
· Voluntary health care cash plan
· Voluntary private medical insurance
· Plus more!
Please note: We are unable to provide visa sponsorship at this time.
It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.
Applications to be submitted by midnight 17th July 2026