Credit Control Specialist - Insurance background
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About us
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com
Job Profile Summary
Join our Credit Control team and help deliver a robust, scalable service-accelerating cash allocation and effective debt collection while building strong relationships with brokers, underwriters, Treasury, international offices and outsourced partners.
You'll work to shared targets-taking ownership of your portfolio while collaborating closely with colleagues-to improve our debt position month on month.
In a growing business, you'll also have opportunities to get involved in operational initiatives such as process improvement, data quality enhancements and automation projects.
Job Description
Deliver bureau and non-bureau credit control activities under the guidance of the Credit Control Team Lead, including raising intercompany transfers and processing outgoing payments.
Build effective working relationships with brokers, underwriters, Treasury, international offices and outsourced providers to support timely settlement of bureau and non-bureau premium payments.
Support delivery of key KPIs by reducing aged debt and unallocated cash across the Chaucer Group.
Contribute ideas and participate in continuous improvement to reduce aged debt, unallocated cash and premium queries.
Own and maintain procedure guides to ensure clear, consistent ways of working; regularly review and update documentation to reflect best practice and evolving processes.
Help identify and resolve data quality issues across the Chaucer Group that impact credit control.
Participate in training sessions and team/operational meetings as required to support continuous learning and strong stakeholder engagement.
Support the Credit Control Team Lead with ad-hoc tasks and priorities, helping the team respond quickly to business needs.
Regulatory Responsibilities
Support the CSL and CIC Boards in maintaining a customer-focused culture, policies and procedures-ensuring CSL / CIC customers are treated fairly at all times.
Skills and Competencies
Knowledge of the Lloyd's insurance market, gained within an insurer or broker environment.
Microsoft Word - intermediate level
Microsoft Excel - intermediate level
Flexible and adaptable, with a professional and approachable manner
Confident communicator with the ability to build positive working relationships
Well organised, with the ability to manage time effectively and stay on top of tasks
A collaborative team player who enjoys working with others and contributing to shared goals
Motivated and proactive, with the willingness to learn and take responsibility for own work
Able to plan and prioritise tasks to meet agreed deadlines, with appropriate support
Excellent attention to detail, with a genuine commitment to producing accurate, high‑quality work
Education
GCSE Maths and English (Grade B/6 or above, or equivalent), plus a minimum of five additional GCSEs (Grade C/4 or above, or equivalent).
Why Join Chaucer?
Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.
We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.
This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.
We offer:
A flexible office hybrid work model that supports individual and team needs.
A diverse, inclusive culture that values people for who they are.
Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.