Credit Controller
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Credit Controller
Based in Edinburgh/Glasgow office
REPORTING TO
Credit Control Coordinator and ultimately Senior Manager - Working Capital
JOB PURPOSE
The aim of this role is to assist with the collection of the outstanding Accounts Receivable for the firm by working closely with designated partners and colleagues to ensure all outstanding accounts are properly monitored and followed up. The position is part of a team of five other Credit Controllers, managed by the Credit Control Coordinator. The candidate will be expected to take a proactive approach to recover debts, addressing problem invoices promptly and escalating issues when necessary. A minimum office presence of two days per week is expected. The role requires someone preferably with experience within the legal sector and with strong written and verbal communication skills.
CORE TASKS
- Monitor and distribute Aged Accounts Receivable (AR) reports for internal use and client review.
- Review, update, and maintain the credit control processes within the firm's collection system, ensuing all communications are accurately recorded.
- Attending AR review meetings with Partners, Lawyers and Revenue Controllers as required.
- Resolve client queries promptly and professionally.
- Review client account balances to support the reduction and payment of outstanding fees.
- Negotiate and resolve disputed fees with clients, securing payment where possible.
- Review unpaid fees and escalate cases to Revenue Controllers/Debt Recovery within required timeframes.
- Work closely with the Billing team on invoice revisions or amendments needed for payment.
- Identify debts requiring provision and ensure appropriate action is taken.
- Work to strict deadlines and manage workload affectively.
- Comply with Brodies’ information security policies and ensure information assets are protected from unauthorised access, disclosure, modification, destruction, or interference at all times.
PERSON SPECIFICATION
- Previous experience in a similar role is preferred.
- Consistently projects a professional image of the Finance Team and the firm.
- Demonstrates a flexible and proactive approach to work duties.
- Able to manage and balance multiple priorities effectively.
- Organises and prioritises workload to meet deadlines.
- Able to manage and juggle multiple priorities effectively.
- Organises and prioritises time effectively to meet deadlines.
- Builds strong working relationships at all levels and collaborates effectively with Finance colleagues and the wider firm.
- Demonstrates excellent attention to detail.
SKILLS
- Previous experience in a similar role within a professional services or financial services environment is preferred.
- Strong written and verbal communication skills.
- Demonstrates a flexible and proactive approach to work duties.
- Works effectively as part of a team to deliver a high quality service to the Finance Team, Practice Areas, and the wider firm.
- Organises and prioritises time efficiently to meet deadlines in a busy environment.
- Consistently provides a high standard of service to clients, partners, and colleagues.
- Supports colleagues and contributes to a positive, collaborative working environment.