Credit Controller
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Location: Wythenshawe
Team: OTC Collections
Hours: 40 hours per week
Do you enjoy building strong relationships, solving problems, and driving great financial performance?
Join our dynamic Finance Shared Service Centre as a Credit Controller. You'll play a key role in ensuring timely debt collection, resolving queries, and helping the business meet its monthly targets.
Why This Role Matters
As part of our OTC team, you’ll be the link between customers, operational teams, contract managers and finance colleagues, ensuring issues are resolved quickly and cash is collected efficiently. Your confidence, communication skills and commercial awareness will help keep our collections process running smoothly and professionally.
What You’ll Be Doing
- Managing the end-to-end collections process in line with agreed SLAs
- Building strong, collaborative relationships with clients and internal teams
- Proactively chasing outstanding debts and resolving queries
- Escalating significant disputes and supporting their resolution
What You’ll Bring
- Strong end-to-end collections experience.
- Good knowledge of billing and collections processes, including CASH and cash applications
- Excellent analytical abilities and confidence working with large datasets (Excel & CASH)
- Effective communication and stakeholder management skills
- Ability to coach, mentor and influence others
- A curious mindset with strong organisational awareness
- High attention to detail, strong accuracy and the ability to manage competing priorities
- A proactive, self-motivated approach with real commitment to customer excellence
Experience We’re Looking For
- Previous experience as a Credit Controller
- Experience working with CASH (desirable)
- Experience using SAP (desirable)
- Proven background managing disputes and delivering positive resolutions