Credit Controller (FTC)

CompanyFitFlop

LocationHammersmith, England, United Kingdom

Posted At3/3/2026

UK Visa Sponsorship Analytics

Occupation Type

Credit controllers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Please note this is a Fixed Term Contract until 31st August 2026

Reporting to our Head of Credit Control, you will be a key member of our credit control team and responsible for the collection of payments from customers in a timely manner, to reduce the debtor days by ensuring that payment is received in accordance with the agreed terms.

You’ll work with a portfolio of global customer accounts and will be responsible for proactive contact with the customers, ensuring that all collections activity is recorded and reported accurately and promptly within the finance system. You’ll proactively maintain contact with the Representative and the Retailers, keeping abreast of their business performances to ensure potential problems are spotted before they import ours.

You’ll already have experience within credit control, ideally within the retail space and be a confident communicator, comfortable working in a fast paced, global team.

The Responsibilities:

Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.

Updating notes from customers and recording all collections actively on our finance system (Navision).

Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.

Presenting Credit Holds to internal business partners, while suggesting resolution paths.

Recording and reporting queries to the wider business areas for resolution.

Identifying and escalating of any problematic debts to the Credit Control Manager for further action.

Working towards individual and group targets, mutually set with the Credit Control Manager.

Taking phone calls from customers with account queries and to resolve any accounting issues.

Accurately applying customer payments on their account to ensure they are up to date.

The Person:

Solid experience within credit control, with a good understanding of account and credit control processes.
Ideally you’ll have experience working within a retail environment.
You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.

Excellent communication skills – this is so important both with our customers and global teams.

Understand the importance of attention to detail within all communication.

You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.

A “can-do” positive attitude – happy to help your customer and colleagues when required.

A team player with a good sense of humour.

The Benefits:

👟 Product Allowance
⏰ Hybrid and flexible working hours (3 days per week in the office)
☀️ Summer Fridays (6 ½ days in July and August on Fridays)
🎂 A day off for your Birthday
🌴 25 days holiday + Bank Holidays
🗺️ Work from anywhere for 2 weeks
🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
💆 ♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
📚 Career development allowance ( Personal allowance to use on career development)
🏥 Private health care and or dental care (provided by AXA and DenPlan
🤩 Socials organised by Wellbeing and Feel Good group
➡️ Check out our careers page

to learn more!

Equal Opportunities:

FitFlop is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.

We actively encourage neurodivergent candidates and individuals with disabilities to apply. If you require any reasonable adjustments during the application or interview process, please let us know. We are committed to providing an accessible and supportive recruitment experience.