Credit Hire Claims Handler

Company Description/ Business Unit

Location: Tunbridge Wells | Hybrid (3 days in office)

Employment Type: Permanent

Salary: £26,000 + up to 10% annual bonus

Hours: 37.5 hrs (Mon–Fri) between 08:30 and 17:30

Are you an experienced Credit Hire professional who knows how to control spend, challenge claims effectively, and negotiate strong settlements?

At the AA, we’re building a high-performing Motor Claims team focused on technical excellence and commercial outcomes. If you understand the lifecycle of a credit hire claim and can confidently defend and negotiate, we want to hear from you.

This is the job

As a Credit Hire Handler, you’ll manage a portfolio of credit hire claims presented against us, with full ownership from investigation through to settlement or litigation.

Your Focus Will Be Clear

• Reduce indemnity spend
• Minimise litigation risk
• Deliver fair, commercially sound outcomes
• Keep customers informed and supported
  
  

This is a role for someone who understands strategy, evidence, and negotiation — not just process.

What will I be doing?

• Managing and defending a portfolio of credit hie claims
• Conducting detailed liability and indemnity investigations
• Identifying intervention opportunities to reduce hire duration and cost
• Challenging rates, need, and period arguments using evidence-based negotiation
• Liaising confidently with CHOs, third-party insurers, solicitors and customers
• Preparing files for litigation and working closely with panel solicitors
• Maintaining accurate reserves and financial exposure controls
  
  

What do I need?

• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (highly desirable)
• Confident negotiator with a track record of controlling indemnity spend
• Strong technical understanding of credit hire principles
• Ability to manage workload independently and prioritise effectively
• Resilience and sound judgement under pressure
  
  

Additional Information

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership from Day 1 plus 50% discount for family and friends

Discounts on AA products including car and home insurance

Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

Company funded life assurance

Diverse learning and development opportunities to support you to progress in your career

Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

If you’re commercially sharp, technically confident, and ready to take ownership of complex credit hire cases apply now.