Crew Accommodations Agent

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This role is located in Heathrow, United Kingdom. In this role, you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system, along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors. You will report directly to Crew Accommodation Support Manager and regularly collaborate with teams/departments.

How We Work

As a Crew Accommodations Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Heathrow, United Kingdom office -
  
  

Sheraton Heathrow Hotel Colnbrook By Pass, Harmondsworth, West Drayton, Middlesex, UB7 0HJ, United Kingdom

• Company-issued equipment [+ remote access]

Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.
• Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
• Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
• Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.

Experience in travel coordination or hospitality

Strong organizational and communication skills

Ability to work in a fast-paced environment

Proficiency in Microsoft Office and travel booking systems

Benefits & Perks

• 4x Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to Linked learning
  
  

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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