CRM Business Analyst

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

To support the governance, administration and continuous improvement of Salesforce, in conjunction with Performance and Transformation Snr. Manager, Director Global Commercial and Market Intelligence, and the wider Global Commercial organization.

To support the Global Commercial and Market Intelligence team in all aspects of data transformation, data analysis, systems / tools and governance.

Ad-hoc to support the Global Commercial and Market Intelligence analysis activities.

Job Description

The CRM Business Analyst drives the effective deployment, adoption, and evolution of Salesforce and related commercial intelligence tools across the organization. This role ensures that data, insights, and systems enable the business to make informed decisions, operate efficiently, and progress toward the long‑term CRM and digital strategy.

Support the successful implementation, administration and continual improvement and governance of the Group CRM tool (Salesforce), with direction and guidance from Global Commercial and Market Intelligence management

• Lead and be the focal point for requirements gathering, refinement, and prioritization to align CRM capabilities within Subsea.

Drive structured change management, ensuring timely, high‑quality delivery of agreed enhancements.

Facilitate regular steering committees to realign priorities, track progress, and manage expectations across stakeholders.

Monitor adoption, compliance, and data quality; propose corrective actions and deliver improvement plans.

User onboarding, familiarization, development of global training content for end-users

Develop, maintain and enhance Power BI reports owned by Global Commercial and Market Intelligence, and support SSI across the full Power BI suite of reports using CRM and market data

• Keep active Power BI report and data models aligned with ongoing change management in CRM
• Identify opportunities to transition Power BI reports from direct CRM connection to curated Snowflake data connection
• Monitor and improve utilization of all active reports through SSI
• Support data modelling which enables the visualization of our data, and delivers insights to the wider commercial organisation
  
  

Support Senior Manager Performance and Transformation in business objectives including but not limited to

• CRM strategic roadmap

• Alignment of all CRM SSI to the longer-term vision, and maintaining/reporting KPIs which demonstrate progress towards achieving the vision
• Facilitation of regular steerco to realign on strategic priorities

Data governance

• Support the identification of best practice for data structuring and storage
• Train other member of the team on Power BI and Salesforce
• Coordinate and control the access of new users following internal policy

Team Digital strategy

• Contribute to working group tasked with creating a roadmap for our team digital strategy
  

Support data/system/tool projects outside of Salesforce in support of the wider data eco system

Support market analysis exercises in support of the wider group strategy and objectives of the business on an ad-hoc basis

You Are Meant For This Job If

Degree in data science, business analytics, data engineering, statistics, applied mathematics or related field

Experience in Energy industry

Highly committed, Proactive and high work ethic, with a personal drive to learn and develop

Excellent organizational skills

Ability to perform under pressure

Good communication and presentation skills, collaborating with people across many cultures

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.