CRM & Lifecycle Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (50.0%).
Occupation TypeSports players
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with DROOL. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
About Drool
DROOL is an e-commerce platform selling contemporary art prints and framed artworks from emerging artists. We've grown profitably and are now focused on improving how we acquire, convert and retain customers as we scale.
This role sits within the growth team and works closely with paid media, creative and merchandising to support trading moments and drive repeat revenue through CRM.
Role Summary
We're hiring a CRM & Lifecycle Manager to own email and SMS execution day to day.
This is a hands-on role focused on building, sending and improving campaigns and flows. You'll be responsible for making sure CRM supports key trading moments, drives repeat purchases and works closely with paid and growth activity.
The focus is strong execution, consistent testing and clear reporting on what's working.
Responsibilities
Campaigns & Lifecycle
DROOL is an e-commerce platform selling contemporary art prints and framed artworks from emerging artists. We've grown profitably and are now focused on improving how we acquire, convert and retain customers as we scale.
This role sits within the growth team and works closely with paid media, creative and merchandising to support trading moments and drive repeat revenue through CRM.
Role Summary
We're hiring a CRM & Lifecycle Manager to own email and SMS execution day to day.
This is a hands-on role focused on building, sending and improving campaigns and flows. You'll be responsible for making sure CRM supports key trading moments, drives repeat purchases and works closely with paid and growth activity.
The focus is strong execution, consistent testing and clear reporting on what's working.
Responsibilities
Campaigns & Lifecycle
- Own planning and execution of all email and SMS campaigns across drops, sales and key trading moments
- Work closely with growth and creative teams to brief, build and deliver campaigns that align with paid activity and merchandising priorities
- Develop and refine lifecycle journeys that drive repeat purchase and improve first-to-second order behaviour
- Identify key customer segments and build targeted campaigns around them
- Own and optimise core automated flows, ensuring messaging, cadence and timing support trading priorities
- Run structured testing across campaigns and flows to improve performance over time
- Track and report on revenue contribution, engagement and repeat behaviour, using insights to inform future activity
- Maintain strong segmentation, list health and data accuracy across the CRM platform
- Manage sign-up journeys and audience capture across site
Requirements
- 2 - 5 years experience in CRM or lifecycle marketing within e-commerce
- Hands-on experience building and sending campaigns in CRM platforms (Klayvio, Ometria)
- Comfortable working to a campaign calendar and deadlines
- Strong attention to detail and ability to move quickly
- Confident using data to assess performance and make improvements
- Able to work closely with growth and merchandising teams
- Experience improving repeat purchase rate or LTV
- Experience in DTC or marketplace environments
- Comfortable working in a fast-moving startup
- Competitive salary
- Flexible working (3 office days per week in Shoreditch, London)
- 25 days holiday + your birthday + a duvet day + bank holidays
- Work a week from abroad
- Company retreat: trip once a year
- Monthly health & wellness budget (for fitness class, gym, meditation, therapy)
- Learning budget: for courses, books etc
- 60-75% employee discount for you + friends & family