CRM Manager (12 mth Maternity Cover)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (30.0%).
Occupation Type
Advertising and marketing associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Description
Hybrid, with 2 days per week in office
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldnt find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
This high-impact role will report into the Head of Marketing, working closely with channels across the department. As CRM Manager you will be responsible for driving customer acquisition, retention and sales through expertly planning, developing and implementing our CRM strategy the opportunity to make a positive impact on our brand is huge!
Our Values
Hybrid, with 2 days per week in office
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldnt find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
This high-impact role will report into the Head of Marketing, working closely with channels across the department. As CRM Manager you will be responsible for driving customer acquisition, retention and sales through expertly planning, developing and implementing our CRM strategy the opportunity to make a positive impact on our brand is huge!
Our Values
With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative. The Role
- Ownership of the CRM strategy from planning to implementation, leading the measurement of KPIs for your Email, SMS & Direct Mail channels
- Managing customer database segmentation of our customer database to ensure we effectively target activity across all channels and always engage with customers appropriately to optimise their lifetime value
- Utilising insight, campaign analysis and customer feedback to continually optimise the performance of our campaigns
- Delivering the direct mail strategy both in the UK and USA
- Full ownership of the CRM platform, driving industry-leading usability, reporting, and functionality
- Continually reviewing performance and conducting competitor analysis to evaluate and drive forward our CRM activity, developing innovative ways to attract new and engage existing customers
- Ensuring all channels are optimised for accessibility and that they fully embody our MV tone of voice and brand ethos
- Identifying and selecting appropriate CRM technology that will effectively support our growth strategy, leading on the implementation of these
- You will be able to demonstrate proven experience in a similar role, with keenly developed commercial and customer awareness from working within fast-paced businesses
- You will be adept at running high performance CRM and related campaigns with a strong focus on optimising all channels
- You will have excellent project management skills, able to juggle multiple workstreams and deadlines at once
- You will know when to be hands on with implementation as needed, ready to get stuck in with your team to support our exciting growth plans
- You will be comfortable responding to changing priorities
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday plus bank holidays
- Company-funded private health insurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
- Summer hours- 3pm finishes every Friday throughout June, July & August
- A welcoming and inspiring work-environment - social activities, an early finish on pay day and more
days.
Known for our easy shapes, beautiful prints and flattering fits, all with thoughtful finishing touches, Mint Velvets unique handwriting is synonymous with everyday luxury and quality. The range has also expanded to include accessories, activewear, homeware and gifts all with our signature Relaxed Glamour aesthetic.
After a whirlwind of success in the first couple of years, we now have stores nationwide, a thriving website and partnerships with premium department stores. As we enter the next exciting phase of our journey, were on the lookout for exceptional people to join us and help continue the legacy of our ambitious brand growth, with the same energy and passion weve had since the beginning. We operate in a professional but non-corporate way and believe that a strong team is greater than a team of strong people (and everyone takes their turn to pitch in and make the tea!).
LNKD1_UKTJ
Known for our easy shapes, beautiful prints and flattering fits, all with thoughtful finishing touches, Mint Velvets unique handwriting is synonymous with everyday luxury and quality. The range has also expanded to include accessories, activewear, homeware and gifts all with our signature Relaxed Glamour aesthetic.
After a whirlwind of success in the first couple of years, we now have stores nationwide, a thriving website and partnerships with premium department stores. As we enter the next exciting phase of our journey, were on the lookout for exceptional people to join us and help continue the legacy of our ambitious brand growth, with the same energy and passion weve had since the beginning. We operate in a professional but non-corporate way and believe that a strong team is greater than a team of strong people (and everyone takes their turn to pitch in and make the tea!).
LNKD1_UKTJ