Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Leonardo Hotels UK & Ireland. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Be Yourself – Be an Innovator – Be Leonardo
Please note: this role is flexible on base location.
We’re seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme.
In this role, you’ll translate loyalty mechanics, rewards, and offers into compelling, data-driven customer journeys that drive engagement, retention, and lifetime value. As the owner of our CRM and marketing automation platforms, you’ll ensure the right message reaches the right member at the right time, at scale.
Working closely with Loyalty Operations, Marketing, Revenue, and Partnerships teams, you’ll bridge strategy and execution - turning insight into action and bringing the loyalty experience to life.
Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys include:
If you’re our ideal Customer Relationship Manager, you will:
Some of the perks our CRM Manager: Loyalty and Customer Journeys could enjoy include:
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a CRM Manager: Loyalty and Customer Journeys?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!