CSD - Ambulance Telephone Triage Practitioner - Otterbourne
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Every day, thousands of patients contact our NHS 999 service seeking urgent care advice.
Behind those calls are experienced clinicians making important decisions that help ensure patients receive the right care, in the right place, at the right time.
We are looking for experienced Paramedics/Nurses to join our Clinical Support Desk within the Integrated Contact Centre (ICC), where you will play a vital role in supporting urgent care across the NHS.
Working as part of a multidisciplinary team, you will monitor emergency 999 calls received by Emergency Call Takers (ECTs) to ensure the most clinically appropriate care outcomes are delivered to patients. Using your clinical expertise, you'll be required to make dynamic assessment decisions; supported through the effective use of Trust evidence based clinical telephone decision support software systems.
This is a unique role where your clinical judgement directly supports patient safety and system flow across urgent care services.
Please note that courses are scheduled to run monthly from June 2026.
Job description
If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career.
You will need to work a range of allocated shifts covering 24 hours per day 365 days a year.
Please see Job Description and Person Specification for full details on this role.
For an informal discussion about the role please contact Lucy Smallbone CSD Manager - Otterbourne - lucy.smallbone@scas.nhs.uk.
Person specification
Qualifications
Essential
- Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
- Valid registration with NMC or HCPC
Desirable
- Recognised mentorship qualification and experience
Knowledge
Essential
- Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
- Extensive clinical knowledge
- Significant post qualification experience in acute or primary care
Desirable
- Telephone triage experience
- Experience of supporting others in clinical practice
About the employer
Benefits we offer: