Cultural Learning & Participation Apprentice

Historic Royal Palaces (HRP) is the independent charity that cares for six of the most iconic palaces in the world: the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace, Kew Palace, and Hillsborough Castle, and their magnificent historical gardens. We preserve these historic sites and share their stories with millions of people, inspiring audiences through creativity, innovation, and world‑class experiences.

We want everyone to find themselves in the spaces and stories we share. To find out more, please visit our strategy page: Our strategy | Historic Royal Palaces

We are recruiting for a Cultural Learning & Participation Officer (Apprentice) at Hampton Court Palace, giving you a fantastic opportunity to grow your IT and Technical Support skills whilst working at the beautiful Hampton Court Palace.

Being an apprentice is an exciting challenge – often demanding but hugely rewarding. You will be training within a heritage environment, working alongside and learning from our experienced and dedicated team, developing skills and knowledge.

The role will involve assisting the Communities Partnerships Manager in setting up learning spaces, including meeting & greeting participants of events. This role will require you to communicate effectively with your colleagues, supervisors and manager, while provide excellent customer service to all guests of Hampton Court Palace.

Whilst Studying Towards Your Apprenticeship You Will Also

• Monitoring the team email account, responding quickly to questions and raising any issues with relevant colleagues.
• Setting up learning spaces for meetings, events and activities.
• Meeting and greeting participants for visits and events.
• Sharing clear verbal and written communications internally and externally about upcoming activities and events.
• Coordinating and providing for the website about the community programme.

Assist the team in maintaining an up-to-date database of community partners that is clear and compliant with data protection standards.

Providing excellent customer service for staff and participants.

Working closely with and/or supervising volunteers and casual staff.

Supporting the team to ensure that events and activities adhere to Historic Royal Palaces policy and procedures and meet the expected health, safety, security and safeguarding standards.

Working occasional weekends and evening to assist colleagues in the delivery of community events at the Tower of London, Hampton Court Palaces and Kensington Palace and at community venues. You will be able to take Time Off in Lieu (TOIL)

Undertake any other reasonable tasks as requested by your manager.

We do have some essential criteria in order to be successful in your application:

• You must be 18 years old or over
• You must not have completed a degree or equivalent level qualification in the UK or elsewhere.
• You must be able to commute to your assigned place of work
• Must be able to commit to the full duration of the apprenticeship
  
  

Please ensure your covering letter is uploaded to your application to assist with the recruitment process.

Closing date: 7th May 2026, 00:00.