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Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:
The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy.
The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts.
What you get to do in this role:
Key deliverables include:
To be successful in this role you have:
Minimum 10+years of sales experience with a natural affinity to drive deals forward
Outstanding organisational skills, balancing priorities and short-mid term objectives
Attention to detail
Superb leadership and influencing skills
Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication (English native/ professional proficiency)
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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