Customer Ambassador

About Nextbase

Nextbase is a market leader in connected car technology and driving intelligence. Founded in the UK in 1999, we have 25 years' experience of manufacturing in-car devices and protection platforms, and, to this day, our sole focus is on driver wellbeing and safety. Ours is the largest smart Dash Cam brand in the world and we hold leading market share in our active markets. Please learn more about Nextbase at https://nextbase.com/about-us/.

Job Title Customer Ambassador

Location Caerphilly, Wales

Reporting Line Customer Support Team Manager

Directorate Customer Support

Main Purpose of your Job

As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers. Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible. We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.

Main Responsibilities

• Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
• Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
• Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
• Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights
  
  

Skills And Experience

• 1 year of experience of working in a customer focused environment preferred
• Your relationship-building prowess and interpersonal skills are brilliant
• Your communication is powerful and persuasive, capable of influencing customers and your colleagues
• Able to demonstrate a capability in problem solving, decision making in time sensitive situations

With a professional, positive approach, your “can-do” attitude, self-motivation, and readiness to go beyond are what make you stand out

You are firm in the face of pressure, adapting your methods with grace and wisdom

Organizational skills and ability to prioritize/multi-task easily with limited supervision

Ways to stand out from the crowd

• Kind-hearted and cool headed: Empathetic and understanding
• Tech proficient: Whether it is CRM software or MS Office, you can use with ease
• Problem-Solver: You love a good challenge and approach problems with a can-do attitude
• On the Tools: Using multiple different tools to enhance our customer experience efficiently
• Eager Learner: You are not just looking for a job; you want to make a difference
  
  

Hours of work

• Full time (37.5 hrs/w) worked on a rota basis in accordance with business operational hours (currently 8am – 8pm)
  
  

What’s in it for you?

• Free parking on site
• 33 days annual leave plus a day for your birthday (Bank holidays are staffed on a rota basis)
• Private Medical care with Bupa, Health Assured, Medicash, various salary sacrifice schemes & perks with Mintago, pension, life assurance, etc
• And your very own dash cam to go in your vehicle!