Customer Assistant - Warehouse Operative - Inverness

CompanyMarks and Spencer

LocationInverness, Scotland, United Kingdom

Posted At3/4/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (58.0%).

Occupation Type

Warehouse operatives

Occupation Code Skill LevelMedium Skilled - Extending

Sponsorship EligibilityIneligible for Sponsorship

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Description

Operations Assistant,

Summary

Operations Assistant

All the details

Work Pattern

Week 1

Sunday 06:00- 10:00

Monday 06:00- 10:00

Tuesday 06:00- 10:00

Friday 06:00- 10:00

Week 2

Monday 06:00- 10:00

Tuesday 06:00- 10:00

Friday 06:00- 10:00

Saturday 06:00- 10:00

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver ‘best in town’ standards
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

Key Accountabilities

Serve our customers efficiently and brilliantly well – on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

Key Capabilities

Understands how M&S operates,it’sstrategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics

Good level of digital capability and use of digital tools and applications

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
BIG