Customer Care Advisor
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Join us as a Customer Care Advisor
Location: Hybrid/Newbury - Minimum 3 days working in the office.
Vacancy Type: Permanent Full Time
No. of Vacancy: 1
Salary: £26,227.50
Hours of work: 8am till 4.15pm and finish at 3pm on Friday or 9am till 5.15pm
You will provide a critical role in the business with responsibilities varying across departments. Exceptional service and support to our customers, handling queries and management of all administrative duties. You will have great time Management and organisational skills. Ability to make and receive calls focusing on putting our customer first.
About Us:
We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face-to-face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.
Flourish is an easy-to-use talent tool, creating a connected community that thrives. Formally known as Grey Matter Learning, AC Education and MyWorkMode, we brought these brands together in September 2024 to create something bigger and better for society. Flourish helps ordinary people to do extraordinary things by enabling them to earn more, train better and stay sharp on sector changes and insights across the adults and children’s social care, and education sectors.
Made up of numerous products such as Click Learning, Click Academy and Click Shifts, Flourish is all about finding, growing and keeping people within the sectors we work, to ultimately help society to flourish.
What We Offer:
Professional Development:
Financial Security: Death in Service Insurance providing four times your salary.
Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
Referral Bonus: £500 for referring top talent.
Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
Commute in Style: Cycle to Work Scheme.
Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
Group Connection: Annual Group conference and a comprehensive benefits review.
Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
Key Responsibilities:
Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department.
Log all enquiries through the ticketing system and respond within a timely manner.
Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
Ensure customer data and interactions are recorded accurately on our systems.
Research customer details online and update our customer data as needed.
Support the Customer Engagement team to respond to initial sales enquiries.
Support the Content Team by providing customer feedback, testing new courses and logging content enquiries.
Undertaking research, data cleansing and support the team to gain customer/market insight.
Understand our products and customers along with the Social Care and wider sectors we operate in.
Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with.
Undertaking any general office task that supports the smooth running of the business.
Person Specification:
Ideally GCSE’s above grade C to include English and ICT
Social Care (desirable but not essential)
Customer Care, Telephone, MS Office, build relationships, accurate, organised, motivated, great communication, flexible, honest, trustworthy and taking ownership.
Training:
No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.
How to Apply:
If you're passionate about this role, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly team by emailing Recruitment@theprogress-group.co.uk
Join our trusted team and make a difference!
Apply today and help shape the future of social care!
Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.
Note: We are unable to provide Visa sponsorship for this role.