Customer Care Agent
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Customer Care Agent
Hours: Monday to Friday – 9:00 am to 6:00 pm & 10:00 am to 7:00 pm (rotating schedule)
Base Salary: £30,000, with progression up to £45,000 (with tenure)
Location: Windsor
Neilson: Protecting families. Supporting customers. Together.
Since 2012, Neilson has grown into an award-winning, international life insurance provider with offices across the UK, US, Canada, Ireland, Australia, and New Zealand.
Our vision: to make life insurance simple and accessible to everyone. That means delivering clear guidance, responding with care, and ensuring every customer feels confident in their decisions.
Every customer interaction matters. Every conversation counts.
What we’re looking for:
Experienced Customer Service Agents with strong verbal communication skills
Individuals confident in handling both inbound and outbound calls
Creative problem-solvers who deliver high standards of service
Detail-oriented and solution-focused with resilience and a positive attitude
A growth mindset with a willingness to learn
Previous experience in customer service, insurance, or related sectors is advantageous
What you’ll be doing:
Managing customer enquiries regarding policies, amendments, and claims
Handling inbound and outbound calls to assist with queries and retain customers
Maintaining accurate client records and complying with regulatory standards
Providing empathetic, professional responses and resolving objections confidently
Administering claims and processing customer correspondence within set timescales
Supporting projects designed to improve customer service
Escalating complex issues appropriately while adhering to company procedures
Our values:
Customer Focused: “We earn our customers’ loyalty by exceeding their expectations.”
Results Driven: “We are passionate about results – through hard work, continuous improvement, and professionalism.”
Team Spirited: “As individuals, we are good, but as a team, we are better.”
What you get from us:
Competitive salary with clear progression to £45,000
Structured training and ongoing coaching from day one
Incentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and more
Hybrid working options based on performance and service length
Life Assurance from day one
Employee Assistance Programme for support in life’s challenges
Wellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchers
Pension scheme, 23 days holiday plus bank holidays
Career progression opportunities with clear pathways
If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!
Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.