Customer Care Champion - Key Accounts

Date Posted:

2026-02-18

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm

Role Objective:

To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.

Key responsibilities:

• Build effective relationships with our key account clients and account team.
• Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout
• Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
• Ensure quotations are submitted through web portals where required.

Support the closure of insurance reports through client systems and web portals.

Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.

Support Account managers where requested with customer meetings and provide relevant information as required for these.

Provide extensive updates on any shutdown units and keep customer fully informed of progress.

To provide adequate coverage for holiday and sickness within the department when required

What you will need to be successful:

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments
  
  

What’s In it For Me / Benefits:

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We

move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, custo

mers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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