Customer Care Professional - UK Fraud Identity Protection Team (12 Month Fixed Term Contract)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Go above and beyond at a company that sets the standard for customer-first service.

The UK Identity Protection Team (IPT) is looking for a highly motivated, engaged Customer Care Professional with a passion for Coaching and enabling peers to reach maximum results to join our diverse team. Part of the Global Fraud Protection network, we are part of a big, multinational team, dotted across Europe and India.

As an Account Investigation Specialist, you are our Front-Line Contact and represent the American Express Brand, putting our customers first in all your interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability, and unique personality as much as we do.

How will you make an impact in this role? 

• Minimise fraud loss exposure for Amex through identification of American Express accounts that were obtained through fraudulent applications that are either pre or post approved and American Express Accounts that have been taken over by fraudsters
  
• Analysis of new applications which could be potentially fraudulent
  
• Investigation of ‘identity theft’ fraud cases and ensuring protection of genuine new accounts and credit departments
  
• Inbound and outbound calls to external and internal clients to resolve cases
  
• Verification of potential fraud transaction
  
• Ability to deal with highly sensitive information
  
• Meet deadline and targets defined for the market
  
• Responsible for ensuring company compliance
  
  

Minimum Qualifications

• Enjoys investigative & analytical work
  
• Being adaptable with an ability to work through change
  
• Able to work under pressure
  
• A team player with excellent communication and analytical skills
  
• High level of integrity
  
• Highly service orientated with good spoken and written skills in English
  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.    

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities