Customer Executive
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Life on the team
As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for one of our largest clients in Public Sector.
You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision making while supporting profitable sales growth.
This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.
This role will require you to undertake/obtain SC Clearance.
What you’ll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you’ll need
- First experience (1-3 years) in an internal sales department, dealing with large or medium sized customers